Account Manager - Team Leader
Salary: £65k-£70k + double OTE
Location: Newark or London (Hybrid x2 days)
Role Profile
We are seeking a highly motivated and experienced Account Manager Team Leader to join our growing Managed Service Provider (MSP) business. This role combines leadership and client management, ensuring our Account Management team delivers exceptional service, achieves revenue growth, and builds long-term customer relationships.
As the Team Leader, you will manage a team of Account Managers, providing coaching, guidance, and performance oversight while maintaining a personal portfolio of key accounts. You will play a pivotal role in driving customer satisfaction, retention, and upsell opportunities across our IT managed services portfolio.
Experience
Lead, mentor, and develop a team of Account Managers, ensuring they meet and exceed individual and team targets.
Own and manage a portfolio of strategic customer accounts, acting as the senior point of contact for escalations.
Drive customer retention and satisfaction by ensuring the delivery of a high-quality client experience.
Work closely with technical teams, service delivery, and projects to ensure seamless support and solutions for clients.
Develop account plans and growth strategies in line with company objectives.
Track, analyse, and report on team performance, pipeline, and customer success metrics.
Support the Head of Sales/Commercial Director in forecasting, reporting, and strategic planning.
Foster a culture of continuous improvement, collaboration, and customer-first thinking within the Account Management team.
ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy