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Job Title: Account Director (All Levels: Junior to Senior)
Location: Hybrid (with regional travel as required)
Department: Sales
Reporting to: Account Director Team Manager
Type: Full-Time | Permanent
Salary: £46,000 - £65,000 (OTE £68,000 - £92,000)
Role Overview
At Baltic Apprenticeships, we know that great sales professionals come at different stages in their journey. That's why we've designed our Account Director pathway - whether you're growing into strategic B2B sales, confidently owning a client portfolio, or leading complex, senior-level partnerships.
We offer three levels within the role:
* Junior Account Director
* Account Director
* Senior Account Director
Across all levels, you'll play a vital role in building powerful relationships, acquiring new clients, and driving strategic account growth through high-quality apprenticeship and skills solutions. As you grow within the role, you'll take on greater autonomy, increased responsibility, and wider market influence - with each level offering clear progression in both scope and earning potential. No matter where you start, you'll be part of a high-performing team at the heart of growth across the UK's most exciting digital and tech sectors.
Key Responsibilities & Role Expectations
Junior Account Director
You're building your strategic sales skills and growing in confidence with client relationships.
In this role, you'll:
* Work towards 6 apprenticeship starts per month
* Proactively generate leads through phone, email, LinkedIn, and networking
* Support in managing accounts and spotting upsell opportunities
* Contribute to proposal development and tender responses
* Collaborate with internal teams to deliver high-quality customer experiences
* Build your presence in the sector through networking events
Account Director
You're experienced in managing a portfolio and delivering results.
You'll take full ownership of accounts and drive new business growth. In this role, you'll:
* Aim for 7 apprenticeship starts per month
* Build tailored acquisition strategies based on market research and insight
* Manage a pipeline of prospects and strategic clients
* Create compelling proposals and support tender writing
* Partner with internal teams (recruitment, marketing, operations) to co-create impactful solutions
* Represent Baltic at sector events and client meetings
Senior Account Director
You're a strategic leader and trusted advisor to high-value clients. You'll shape Baltic's presence in your sector and influence internally across teams.
In this role, you'll:
* Target 9 apprenticeship starts per month
* Lead complex, senior-level client relationships with a long-term focus
* Design and implement sophisticated go-to-market strategies
* Write and lead tenders for opportunities of up to 5 starts
* Use performance data and market intelligence to guide commercial decisions
* Act as a brand ambassador at events, panels, and industry forums
* Influence internal product and delivery teams based on client feedback and market shifts
Essential Knowledge, Skills & Experience
* Proven success in strategic account management within apprenticeships, training, or a related service-led B2B environment
* A consultative, insight-led sales approach
* Experience in writing tenders or bids and navigating procurement frameworks
* Capable of approving qualified apprenticeship vacancies without regular support or quality checks, maintaining low withdrawal rates and high learner retention rates
* Maintains a high level of quality by establishing and enforcing Baltic Apprenticeship standards, following processes and meeting company expectations
* Maintains professional and technical knowledge by participating in internal training, reviewing professional publications and other content, establishing personal networks, and benchmarking best practices
* Outstanding communication, influencing, and stakeholder management skills
* Commercial acumen with the ability to translate client needs into sustainable, revenue-generating solutions
* Highly self-motivated, outcome-driven, and resilient in a dynamic market environment
* A credible, engaging, and empowering ambassador for Baltic's mission and values
Our Benefits
At Baltic, we're committed to creating an environment where you can thrive - professionally, personally, and socially. Voted one of the Sunday Times Top 100 Best Places to Work 2024, we're proud of our culture, our people, and the meaningful work we do every day.
Here's what you can look forward to as part of Team Baltic:
Career Development:
* Fantastic progression opportunities and clear career pathways
* Full training and ongoing support from our in-house Enablement Team
* Tailored CPD investment including 1:1 public speaking coaching, presentation skills, and more
Culture & Work-Life Balance:
* A fun, supportive environment with regular social events and team activities
* Early finish every Friday - we operate a 4.5-day working week
* 25+ days annual leave, increasing to 30 with length of service
* No weekend or Bank Holiday working
* Full office closure between Christmas and New Year
* Additional Life Event Day annually for those big moments that matter
* Buy & Sell Holiday Scheme for extra flexibility
Health & Wellbeing:
* Free, confidential mental health support through SPILL
* Access to high-value wellbeing initiatives, including face-to-face sessions with a Health & Wellbeing Specialist
* Local discounted gym memberships
* Enhanced maternity and paternity leave (after 2 years' service)
Recognition & Engagement:
* Baltic Scratch Card Scheme - instant wins for great work
* Baltic Breakfasts, competitions, and engagement days
* Volunteer Day annually to give back to causes you care about
We don't just believe in a people-first culture - we bring it to life every day. And the most exciting part? We're only just getting started. Join us on our journey and be part of something meaningful, ambitious, and full of opportunity.
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