Job Description
Role: Senior IT Support Engineer
Location: Stroud, Gloucestershire (Hybrid available)
Salary: Up to £40,000 per annum
Employment Type: Full-time, Permanent
Are you ready to take ownership of complex technical challenges and mentor a growing IT team?
We’re working with a well-respected and rapidly growing managed service provider based in Stroud who are on the hunt for a Tier 3 Support Engineer to join their experienced technical team.
This role is perfect for someone who thrives in a customer-focused environment, enjoys working on a wide variety of tech, and wants to make a tangible impact day to day. You’ll be the go-to expert for escalated issues and a key driver in ongoing IT projects and system improvements.
What you’ll be doing:
* Acting as the senior escalation point for complex technical issues across client environments.
* Delivering expert-level support and guidance around Microsoft 365, Windows Server, Azure, networking, and virtualisation.
* Supporting the design and rollout of infrastructure upgrades, migrations and improvements.
* Providing mentoring to junior engineers and helping develop internal processes.
* Working closely with customers to build strong relationships and deliver real solutions.
What we’re looking for:
* Experience in a Tier 3 or senior IT support role – ideally with an MSP or multi-site background.
* Strong across Windows Server, networking, Microsoft 365, Azure, and virtualisation.
* A true problem solver – analytical, methodical, and calm under pressure.
* A people-person – confident working with both customers and colleagues.
* Bonus points for scripting (PowerShell), cloud certifications or cybersecurity exposure.
What you’ll get in return:
* Up to £40,000 salary depending on experience.
* Flexible hybrid working and a great work/life balance.
* Ongoing professional development and training opportunities.
* An ambitious but down-to-earth team that genuinely supports each other.
* Modern offices with free parking, team socials, and a focus on well-being.
This is more than just a support role – it’s a chance to be a key player in a growing, forward-thinking business where your voice matters and your ideas are welcomed.
Sound good? Apply today or drop us a message to find out more – we’d love to hear from you.
Recruiter: Callum Thompson
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