Position: SAP Commissions / Sales Performance Management (Callidus Cloud) Support Lead Employment Type: Contract Start: ASAP (April/May 2026) Duration: 6 Months Location: Berkshire, UK (Hybrid, 1 day per week office) Language(s): English Focus on SAP is a specialist SAP and ERP Recruitment organisation offering both permanent and contract staffing solutions on a global scale. Client – Partnered with a global leader in digital transformation and IT services, working with some of the world’s biggest brands. Their mission is not only to deliver cutting-edge technology but also to empower organisations to create meaningful impact for the people and communities they serve. For you, this means working on challenging projects that demand innovation, collaboration, and thought leadership. Role – We are seeking an experienced SAP Commissions / Sales Performance Management (Callidus) Support Lead to take ownership of a business-critical incentive compensation platform. You will act as the single point of accountability for production support, ensuring platform stability, accurate commission processing, and continuous improvement of operations. This is a hands-on leadership role working closely with Sales Operations, Finance, and IT teams, as well as external support partners. Key Responsibilities: Service & Operations Lead day-to-day production support and service operations. Manage incident queues and ensure SLA adherence (MTTR/FTR). Run daily stand-ups and coordinate support activities. Incident, Problem & Change Management Own end-to-end incident resolution and root cause analysis. Manage recurring issues through structured problem management. Plan and deliver system changes, releases, and hotfixes. Application & Data Management Configure and maintain plans, rules, rate tables, and hierarchies. Oversee data loads (EIM), validations, and reconciliations. Monitor pipelines, schedulers, and integrations. Commissions Processing Run and validate compensation calculations. Partner with Finance and Sales Ops on payout accuracy. Manage disputes, adjustments, and payroll sign-off. Performance & Governance Identify and resolve performance bottlenecks. Produce service reports (SLA, incidents, risks, improvements). Maintain documentation, SOPs, and audit evidence. Stakeholder & Team Leadership Act as the primary contact for business and IT stakeholders. Manage vendor interactions and escalations. Mentor support analysts and build knowledge assets. Continuous Improvement Drive automation and monitoring enhancements. Lead post-incident reviews and process improvements. Key Skills: Strong hands-on experience with SAP Commissions (Callidus). Proven L2/L3 production support leadership experience. Expertise in: Crediting, compensation rules, plans, rate tables. Payee/position hierarchies and security models. Experience with EIM data loads, validation, and reconciliation. Solid understanding of integrations (CRM/ERP, APIs, ETL/iPaaS). Knowledge of ITIL processes (Incident, Problem, Change Management). Strong analytical skills (SQL, Excel, data reconciliation). Excellent stakeholder communication and coordination skills. Experience leading or mentoring support teams. If you are interested or would like to know more, please email jonathan.la@focusonsap.org with your CV and availability to speak. Applicants must be a UK resident and holds a valid right to work status.