Reservations Manager - Thesleff Group The Reservations Manager plays a key role in overseeing and delivering an exceptional reservations experience across Thesleff Group venues, including Los Mochis, Sale e Pepe, Viajante87, Juno Omakase and Luna Omakase, with our newest opening Sale e Pepe Mare opening just round the corner along with Ma/Na in Mayfair! This is a new position within the business due to an internal movement into a new role! This position is responsible for the day-to-day management of reservations operations, ensuring a seamless and efficient booking journey for guests while supporting revenue optimisation through effective table and capacity management. Leading and supporting the reservations team, the Reservations Manager will focus on optimising availability, reducing no-shows, and enhancing guest satisfaction through proactive communication and attention to detail. A strong understanding of hospitality, guest service excellence, and reservations systems is essential, along with the ability to build positive relationships with guests, internal teams, and external partners. This role is ideal for a highly organised and hands-on manager who thrives in a fast-paced hospitality environment, with a passion for delivering outstanding guest experiences and a proven background in reservations or guest relations. Key Responsibilities Reservations Operations & Revenue Support Manage the day-to-day reservations operations across assigned Thesleff Group venues, ensuring a smooth and guest-friendly booking process. Support revenue optimisation by implementing effective table management strategies, optimising seat turnover, and minimising lost booking opportunities. Monitor reservations data and key metrics such as occupancy levels, booking patterns, no-show rates, and cancellations, escalating insights and trends where appropriate. Support yield and availability management in line with demand, special events, and seasonal trends, following group guidelines and operational needs. Ensure the reservations systems,OpenTable, is accurately maintained and configured to support service flow and efficiency. Work closely with venue General Managers and operational teams to align reservations with service capacity, kitchen flow, and guest experience standards. Team Leadership & Development Manage, motivate, and support the reservations team, fostering a culture of professionalism, efficiency, and guest-centric service. Assist in setting performance expectations and monitoring team performance against service and operational standards. Provide training and ongoing coaching to ensure the team is knowledgeable about menus, venues, policies, and systems. Maintain strong communication between the reservations team, front-of-house, kitchen, and management teams to support smooth daily operations. Conduct regular quality checks on reservations handling to ensure consistency and accuracy. Systems & Process Management Ensure effective use of reservations systems, including table configurations, waitlists, and automated guest communications. Maintain and follow reservations SOPs, supporting consistency and best practice across venues. Implement and manage processes to reduce no-shows and late cancellations, such as confirmations, reminders, and prepayment policies where applicable. Work with internal teams to support system improvements, integrations, and updates. Provide system training and day-to-day troubleshooting support for reservations and front-of-house teams.