People don't just come here to place bets, they come for the experience. And you will be at the heart of it all.
Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is really about putting our customers first and getting to know them and the communities in which we live and work.
If you're a people person, you'll love working here. What's more, you'll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we'll raise our game.
You will be responsible for:
1. Welcoming customers with a friendly face
2. Processing bets and assisting with customer queries
3. Helping customers by demonstrating how to use betting terminals
4. Building relationships with our customers and providing excellent customer service
5. Championing safer gambling at all times
6. Supporting managers with shop displays and opening/closing activities as required
Working Patterns:
Our shops have a variety of opening times between 8am-10pm, Monday to Sunday.
Shifts are devised on a rota basis and are subject to change, including evening and weekend working.
Qualifications:
Have a passion for delivering great customer service. Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life.
What happens next?
Once you've applied, our Talent Acquisition team will review your application. If successful, we'll email you with a link to complete an online assessment via HireVue. Successful candidates will then be invited for an interview.
Who are we?
We're William Hill, part of evoke. With over 1,300 shops across the UK, we've been a fixture on the UK high street since 1966. Our culture is built on trust and belonging, empowering our teams to work in a way that suits them, celebrating our differences, and winning together.
More about evoke: A business that embraces change and progress, evoking the brands William Hill, 888, and Mr Green. We're on an exciting journey to deliver world-class betting and gaming experiences.
What's in it for you?
* Working hours: Full and part-time options available.
* Annual Pay Review & Bonus Scheme: Salary reviews and performance bonuses.
* Holiday entitlement: 28 days annually (pro rata).
* Paid birthday day off: An extra day off during your birthday month.
* Subsidised travel: Discounted or free Oyster cards for roles in London.
* Pension plan: Contributions matched up to 4%.
* Perks and discounts: Discounts in shops, cinemas, holidays, and more.
* Training and development: Opportunities for career growth and internal promotion.
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