About Queensway
Queensway Group is a family-owned business founded by entrepreneurs and renowned for its warmth, sincerity, and quality of service. We invest in real estate which we develop into operating businesses in the hospitality sector, including coffee shops, hotels, residential properties, and a members' club. Our brands include KFC, Starbucks, Point A Hotels, Montagu Place, Sloane Place, and the Sloane Club.
With our entrepreneurial approach and extensive network, we respond to opportunities and drive growth. At Queensway, we are agile and experienced in real estate development, transforming assets operated by skilled teams across the UK, Europe, and East Africa.
About Point A
At Point A, we are defined by our mindset, not the market. We believe in thinking differently and using our resources innovatively. Our goal is to challenge the status quo with our brand, products, and service. We are thoughtful, humble, honest, and committed to heartfelt hospitality for all guests, regardless of budget. Since 2017, this approach has contributed to our success as a hotel brand, and we seek talented individuals to help us grow further.
The Role
We are seeking a Night Reception Team Member to support our team and guests at Point A Hotel Shoreditch. The primary focus is to ensure every guest has an unforgettable experience.
Key Requirements
* Excellent customer service and problem-solving skills
* Auditing and banking end-of-shift reconciliations
* Supporting other hotel teams and ensuring effective shift handovers
* Passion for service and delivering memorable experiences
* Positive attitude and motivation
* Desire for personal development
* Kindness, honesty, and community care
* Good industry understanding and commitment to excellence
* Imagination and ability to maximize business potential
Candidates must have the right to work in the UK and be able to commute to the property.
We Offer
* Attractive salary, 40-hour week contract
* Queensway Reward & Recognition Scheme
* Annual awards ceremony in London
* Friendly and supportive work environment
* Professional development and career progression
* Opportunities across the group, including coffee houses and support offices
* Team building activities and social events
* Friends and Family Rates at all properties
* 25 days of annual leave
Position: Receptionist, Full-time, £13.05/hour
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