About the role
We have an exciting opportunity for an Income Recovery Officer to join our team covering our West patch (Kings Lynn and surrounding areas down to Newmarket). The role requires a candidate who is customer-focused, able to establish positive relationships both internally and externally, whilst having the ability to organise and prioritise a busy workload. This role plays a vital part in the success of Broadland Housing Association and is a key role in preventing homelessness and improving life opportunities, so we are looking for someone who is enthusiastic, personable and with knowledge / experience in welfare benefits and income collection.
The role involves:
1. Maximising the Association’s income in respect of rent and service charge collection.
2. Minimising rental and service charge loss for the Association through effective case management of arrears.
3. Completing thorough income and expenditure assessments to achieve affordable and achievable repayment plans.
4. Assisting Tenants to maximise their own income.
5. Working closely with our Tenancy Support Service to ensure tenancy sustainment and to improve life opportunities.
6. Maintaining effective relationships with Partner organisations, Local Authorities, and other agencies to ensure Tenants fully benefit from services either provided directly or via other organisations.
For full details on the role, please see the job description.
About You
The successful candidate will have:
7. A minimum of 5 GCSE’s including Maths and English (Grade C/Level 4) or equivalent
8. Excellent communication skills, a positive outlook and a can-do attitude.
9. Knowledge of tenancy agreements, housing legislation and welfare benefits.
10. Experience of multi-agency/partnership working and experience working with customers face to face is also required.
A driving licence and access to own vehicle is essential as travel throughout Norfolk will be required and the candidate will be required to undertake a basic Disclosure and Barring Service (DBS) check.
All team members and colleagues working for Broadland will always be expected to act in a manner that is consistent with our corporate values and behaviours, as detailed in the job description.