Customer Care Coordinator Location: Ringwood (Hybrid after training) Salary: £25,584 (£12.30 p/h) Out of Hours £14.55 p/h Hours: 40 hours per week | Various shifts available Be Part of a Team That Delivers Exceptional Customer Experiences! Are you passionate about helping customers and providing outstanding service? We're looking for Customer Care Coordinators to join a dynamic, friendly, and supportive team in a fast-paced contact centre environment. This role offers variety, growth opportunities, and the chance to make a real impact by ensuring every customer interaction is positive and professional. What You'll Do ✔ Handle inbound calls, emails, and live chats with empathy and efficiency ✔ Manage new orders and resolve customer inquiries at first point of contact ✔ Upsell and cross-sell products to maximize customer value ✔ Update customer records accurately in CRM systems ✔ Collaborate with internal teams to resolve complex issues ✔ Maintain professionalism and deliver world-class service at all times What We're Looking For Excellent communication skills (verbal and written) Confident, professional, and great at building rapport Ability to thrive in a fast-paced, target-driven environment IT literate and detail-oriented Proactive, caring attitude with strong problem-solving skills Reliable and punctual team player Why Join Us? We offer a fun, sociable, and rewarding working culture, plus: ✅ Hybrid working after training ✅ Career development and progression opportunities ✅ Discounted gym membership and eye care vouchers ✅ Perkbox rewards, incentives, and recognition schemes ✅ Free parking, cycle-to-work scheme, and weekly dress-down days ✅ Charity involvement and team events ✅ Recommend-a-friend bonus (£500!) Shifts Available Day shifts: 8:00-16:30 | 09:00-17:30 | 09:30-18:00 | 10:30-19:00 | 11:30-20:00 | 13:30-22:00 Night shifts (Out of Hours): 22:00-08:00 Customer Service Hours: Mon-Fri 8am-8pm | Sat-Sun 9am-1pm Order Line: 24-hour coverage Ready to Apply? If you're enthusiastic, customer-focused, and ready to join a team that values your contribution, apply now and start your journey with us! Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.