2nd Line Support Engineer - Education Sector
Gloucester
Up to £35,000
Interviewing ASAP
The Role
Provides 2nd line support to stakeholders in line with trust internal IT policies and procedures; supports the Senior IT Analyst and the IT Network and Support Manager in the delivery of IT Services across the Trust; supports the operation of all trust IT systems, services and infrastructure; provides IT assistance and training to all stakeholders.
Duties
The IT Support Analyst will:
Follow and deliver upon the trusts IT service desk support and incident management policies and processes to all stakeholders.
Follow and deliver IT service desk incident and support service offerings in line with the trusts internal and external KPIs and SLAs.
Support the IT Network and Support Manager in ensuring that all stakeholders have access to the IT resources required to perform their roles effectively and efficiently.
Provide 2nd line support to stakeholders effectively and ...