Job Description
Operations Manager - Leicester
Overview
Our client is seeking a highly motivated and experienced Operations Manager to join its team. This is an exciting opportunity to play a pivotal role in driving the efficiency and effectiveness of the organisation. As a key member of the senior management team, you will oversee internal systems, ensure compliance, and support the delivery of its programmes and strategic priorities.
This full-time, permanent position offers a competitive salary of £50,000 to £60,000, per annum (depending on experience). Part-time arrangements may be considered for the right candidate.
Responsibilities
Improving Business Operations
* Lead the continuous improvement of internal systems and processes to enhance efficiency and support organisational growth.
* Identify and implement tools and technologies to streamline activities such as financial management, project tracking, and HR administration.
* Develop and maintain operational policies and procedures to ensure consistency, accountability, and compliance.
* Monitor and evaluate operational performance, using data and staff feedback to identify and resolve bottlenecks.
* Foster a culture of learning and adaptability, encouraging staff to adopt improved processes.
* Ensure the organisation's infrastructure is robust and scalable to support programme delivery and strategic goals.
Operations & Administration
* Oversee the day-to-day running of office operations, including HR, IT, governance, and health & safety.
* Manage supplier relationships and contracts (e.g., insurance, IT, premises).
* Support grant applications, reporting, and effective project tracking.
Finance & Compliance
* Oversee budgeting and financial reporting processes, working closely with the Finance & Risk Committee and Treasurer.
* Supervise the Finance Team and HR Officer to manage budgets, invoicing, and payroll.
* Ensure compliance with UK charity law and regulatory requirements.
HR & Team Support
* Manage the HR Officer to ensure effective HR administration, including contracts, policies, and onboarding.
* Promote a positive and inclusive working culture.
Fundraising & Project Support
* Assist with the operational delivery of fundraising events, appeals, and campaigns.
* Support programme managers with resource planning and logistics for conservation projects.
* Oversee volunteer and supporter engagement systems.
Governance Support
* Act as a key point of contact for the Board of Trustees, ensuring timely communication and access to relevant information.
* Oversee the scheduling, preparation, and follow-up for Board meetings.
* Support trustee recruitment, induction, and training processes.
* Ensure compliance with governance and reporting obligations to regulatory bodies.
Organisational Leadership
* Be an active member of the senior management team.
* Role model the organisation's values and behaviours.
* Encourage continuous improvement initiatives across all areas of work.
Qualifications
Essential
* Proven experience in operations, administration, or project management (ideally in a small organisation or nonprofit).
* Strong leadership and organisational skills.
* Accountancy knowledge, Financial literacy and experience managing budgets and financial systems.
* Excellent interpersonal and written communication skills.
Desirable
* Familiarity with UK charity governance and regulatory requirements.
* A commitment to conservation, sustainability, and nature recovery.
* Experience in HR management.
Day-to-Day
* Oversee and improve internal systems and processes.
* Manage financial operations, including budgeting and compliance.
* Support HR functions, including staff onboarding and policy development.
* Collaborate with programme managers to ensure smooth project delivery.
* Act as a liaison with the Board of Trustees, ensuring effective governance.
* Drive operational improvements to support organisational growth.
Benefits
* Competitive salary of £50,000 to £60,000 per annum (depending on experience). Part-time considered.
* Opportunity to work in a values-driven organisation committed to conservation and sustainability.
* Flexible working arrangements, including potential part-time options.
* Professional development opportunities.
* A supportive and inclusive working environment.
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