1 months contract with local authority We are seeking a skilled Overpayments Officer with a strong grasp of Housing Benefit Overpayment legislation and proficiency in utilizing One Revs and Bens software (Academy) for 20-25 hours a week. The primary responsibilities will include: Responding to customer inquiries via telephone, email, and letter. Monitoring existing HB overpayments and contacting customers to establish/amend payment plans and chase missed instalments. Utilizing DWP systems (Searchlight) to trace customers and optimize overpayment recovery. Reviewing existing overpayments and providing recommendations for write-offs. Handling applications for Breathing Space. Managing IVA's and DRO's. PDP referrals. Requirements Proven experience as an Overpayments Officer or similar role. In-depth knowledge of Housing Benefit Overpayment legislation. Proficiency in using One Revs and Bens software (Academy). Strong communication and customer service skills. Ability to work 20-25 hours per week.