We are seeking a proactive and technically strong Technical Support Engineer to join a small, specialist team supporting global conferencing and communication solutions.
This is a hands-on support role, focused on troubleshooting, testing, and configuration not field installation supporting customers and partners worldwide. Ideally, the candidate will have an electronics / system background with a good working knowledge of IP infrastructure and IP based systems.
Technical Support Engineer responsibilities:
* Providing product technical support via telephone, email, social media etc to our customer base and internally
* Occasional site visit to assist customers and end users may be required
* Technical Training / Technical Assistance to customers including the preparation and deliver of training courses
* Working with and assisting the sales team to ensure customers care expectations are maintained
* Testing and configuration of some our products prior to despatch.
* Where time allows, assisting the in house small batch production team with testing and configuration. This may include some light assembly work (both mechanical and electrical).
Skills & experience required:
* Experience in a technical support / service engineer role
* HNC / HND (or equivalent) in Engineering, IT, or Telecommunications (preferred)
* Ability to rework / rectify circuit boards to component level.
* Soldering skills.
* Good working knowledge of Ethernet experience, TCP/IP configuration etc.
* Device configuration software USB interfaces etc.
* Use of oscilloscopes, digital volt meters.
* Experience of SIP Telephony Systems would be beneficial
* Proactive, patient, and detail-oriented approach
* Ability to work independently as a key member of a small technical team
Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy