At Target Healthcare Group, we are pioneers in the pharmaceutical industry, committed to revolutionising healthcare. As the UK’s leading manufacturer and supplier of unlicensed medicines and hard-to-source products, we serve retail pharmacies, hospitals, pharmaceutical wholesalers, and homecare markets with unmatched expertise and passion.
With a diverse team of over 500 professionals, including top pharmacists, skilled technicians, and dedicated support staff, we ensure excellence and innovation in everything we do.
Why Top Talent Chooses Us
Impact -Ensure the safety and efficacy of life-saving medicines.
Innovation -Work with cutting-edge technology and groundbreaking processes in a rapidly growing environment.
Career Growth -Enjoy unparalleled opportunities for continuous learning and professional advancement.
Collaborative Excellence -Be part of a passionate, international team dedicated to making a real difference in healthcare.
Competitive Rewards -Receive a top-tier salary, comprehensive benefits, and enjoy a balanced work-life environment.
OurIT departmentassist the wider office with technical queries and building systems and platforms require for the successful maintenance and evolution of the business. We are looking to add a Junior IT Support Engineer to this busy team.
As a Junior IT Support Engineer your responsibilities will include, although not limited to:
* Provide first-line IT support for end users, support a Microsoft Windows environment, troubleshooting hardware and software issues, including printers, Barco wireless presentation solution, Joan meeting scheduler and other workplace technologies in use at Target Healthcare Group.
* Take ownership of support requests and incidents from Freshservice and ensure they are resolved and closed in a timely fashion
* Set up new hardware and software for employees, including system installations, image deployment and configuration.
* Maintain and manage IT inventory, ensure all assets are properly tracked and maintained across the Group.
* Document processes and solutions, technical guidelines to help support and share knowledge with team members.
* Collaborate with the IT team to improve systems, processes, and tools to enhance productivity.
* Support the development and implementation of IT policies and procedures.
* Assist with user training on IT systems and tools as needed.
* Ensure that local businesses requirements are always well understood and met.
* Develop great & positive professional relationships with stakeholders based on respect, and honest customer service.
* Share valuable experience in the provision of good technical support in the enterprise
* Act as a facilitator and show resourcefulness wherever necessary to determine suitable methods and procedures in problem resolutions
* Use valuable experience, judgement and initiative, working independently when required
To be successful in this role, you should be able to demonstrate:
* Hold a degree in Computer Science, Information Technology, or equivalent experience in Information Technology, Computer Science, or related field.
* Possess at least 1 year IT Experience in site support, Desktop & Systems IT support in the enterprise
* Experience of End User/Desktop Support: Microsoft Windows, Microsoft Office, Microsoft Modern Desktop, and mobile devices troubleshooting & management
* Strong desire and commitment to continued learning and personal development.
* Ability to prioritise support tickets, and research on solutions
* Experience with Microsoft 365 stack (Exchange Online, SharePoint Online, Intune, Azure AD)
* Experience with Sophos solutions support or similar product for endpoint threat management
* Understanding of networking concepts such as TCP/IP, LAN / WAN, DHCP, DNS, Routing, Switching and Firewalls
* Experience installing and configuring laptops, desktops and printers within the enterprise
* Possess analytical & logical mind in problem solving
* Clear understanding of IT policies & the necessity of maintaining standards.
* Ensure every effort in ensuring that the company’s data, tools and information systems are protected
* Experience of supporting employees, liaise with external support providers in a Hybrid IT environment (On-Prem & Microsoft 365 and Azure)
Benefits of Working with Us:
Joining the Target Healthcare Group means being part of an inspired, enthusiastic team committed to our vision and values. We believe in cultivating a nurturing, dynamic workplace culture.
Other benefits include:
* Active Social and charity committee
* Cycle to Work Scheme
* Electric Vehicle Scheme
* Eye Care Vouchers
If you are passionate about quality and aspire to make a significant impact in healthcare, we want you on our team. Join Target Healthcare Group as a Junior IT Support Engineer and become a key player in our mission to transformhealthcare.
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