Overview
Are you looking to join a progressive and rapidly growing clothing business in North London? If so, this opportunity might be perfect for you! Our client has been thriving for over a decade, in the beginning selling clothes on social media and now serving a nationwide consumer base through a successful online store. With a large following across all platforms, they are excited to expand their team.
About Them
They pride themselves on delivering exceptional customer experiences and fostering a collaborative and inclusive work environment. As a Customer Service Representative/E-Commerce Assistant you will be a key member of the team handling a wide range of duties with room to grow alongside the business.
THIS ROLE IS FULLY OFFICE BASED!
Key Responsibilities
* Schedule listings on social media platforms.
* Respond promptly to customer inquiries through email, telephone, and social media.
* Handle objections and complaints professionally and respectfully.
* Conduct missing parcel investigations.
* Use the AI-powered E-commerce helpdesk system to raise and action tickets.
* Keeping abreast of reviews on Trust Pilot and engaging the customers in response to those reviews.
* Use SHOPIFY to navigate the online store, doing things like creating and removing products and giving customers product information.
Personal Requirements
* Experience in Customer Services for at least 2 years is essential.
* An interest in fashion or a background in clothing retail is desirable.
* Basic IT skills required (full training will be provided on internal systems).
* Previous experience with Shopify is not essential but desirable.
* Strong understanding and use of all social media platforms (Facebook, Instagram, TikTok).
* An enthusiasm to learn.
* Demonstratable multi-tasking skills.
* Excellent verbal and written communication skills.
Working Hours
9:00 am - 5:00 pm, Monday to Friday. Please note this role is fully office based.
Salary
£26,000 - £29,000 per annum (dependent on experience)
Join
If you’re passionate about customer service and would like to work in the fashion industry or would just like to work in a rapidly expanding business, we’d love to hear from you! Apply now to be a part of their dynamic team.
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