Wallacewell Medical Centre 264 Wallacewell Road Balornock Glasgow G21 3RW
Key Responsibilities
IT Duties
1. Provide day-to-day IT support for clinical and admin staff
2. Maintain and troubleshoot PCs, printers, and network connections
3. Manage user accounts and ensure secure access to clinical systems (e.g., EMIS, Engage GP online Consult, Mjog)
4. Liaise with external IT providers for specialist support when needed
5. Keep simple documentation of systems and processes
6. Offer staff guidance on IT best practices
Reception Duties (Essential)
7. Greet patients and handle telephone enquiries professionally
8. Book, amend, and manage appointments using clinical systems
9. Process prescription requests and direct queries appropriately
10. Maintain confidentiality and comply with GDPR/NHS standards
11. Assist with general administrative tasks to support the practice team
Essential Skills
12. Previous IT support experience (ideally in healthcare or small business)
13. Good knowledge of Windows OS and Microsoft 365
14. Strong communication and problem-solving abilities
15. Excellent customer service and organisational skills
Desirable
16. Familiarity with GP clinical systems (EMIS, Docman, Engage GP Online Consultation, Mjog)
17. Understanding of GDPR and NHS data security standards
18. Experience in a reception or patient-facing role
- Urban Practice