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Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.
We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.
We are seeking a reliable and enthusiastic person to become part of our Hotel Reception Team at the exclusive Culloden Estate & Spa.
Under the inspiring leadership of our Front Office Manager, Xyza Grafil, you will have the opportunity to work with our friendly team, develop your skills, and enjoy the variety offered by a role in hospitality. Find out more about why our people love working for Hastings Hotels here.
The successful candidate can expect to work 35 hours per week (excluding breaks), five shifts out of seven including weekends. Hours vary, but typical shift patterns include 7am to 3pm and 3pm to 11pm.
The salary for this exciting position is £23,660 per annum.
We offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday off, and opportunities for career progression and development. Further details about our employee benefits here.
The company reserves the right to apply enhanced short-listing criteria.
To find out more about Hastings Hotels and what our company offers please visit https://www.hastingshotels.com/careers.html
Hastings Hotels is an Equal Opportunities Employer.
About The Role
To meet and greet guests at the hotel ensuring an efficient, professional and friendly check-in/out process.
To be knowledgeable about the facilities and services within the hotel and the amenities and attractions in the locality.
To be aware of all hotel services and be proactive in the sale of these to guests.
To check in guests on arrival and check them out at the end of their stay, ensuring that the correct procedures are followed for receiving payment.
To be responsible for accurate and efficient accounts and guest billing processes.
To balance bank, cash, foreign currency and all transactions at the end of your shift.
To answer telephone calls from guests and external callers and deal with queries with the highest degree of courtesy and professionalism.
To assist guests with any reasonable request for hotel services.
Respond to complaints and find the appropriate solution or escalate as required.
To ensure that the reception area is maintained in accordance with Hastings Hotels standards.
To ensure the security of the reception and back office areas at all times.
To comply with all health, safety, hygiene and licensing policies and procedures.
To work effectively with colleagues to ensure a harmonious working environment where all staff are treated with respect.
Any other duties as required by Management.
About You
We would love you to have previous hotel reception experience, but this is not essential as our Reception Team will provide you with full training.
Skills Needed
Excellent communication skills, ability to deliver an exceptional level of customer care, educated to GCSE level or the equivalent with grades A-C in English and Mathematics, right to work in the UK, ability to multitask and work well under pressure, and a smart, professional appearance.
Desired Criteria:
* Prior experience as a receptionist in a high-quality establishment
Required Criteria:
* Excellent communication skills
* Ability to deliver an exceptional level of customer care
* Educated to GCSE level or the equivalent with grades A-C in English and Mathematics
* Right to work in the United Kingdom
* Ability to multitask and work well under pressure
* A smart, professional appearance
Closing Date: Sunday 8th June, 2025
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