Resident Liaison Officer - Housing
Alton, Hampshire
11 month contract
Monday - Friday
£30,000 to £35,000 per annum
Must have Driving Licence and Social Housing Experience
Daniel Owen are proud to be representing a well-known company based in the Alton, Hampshire area who are looking for a highly skilled Resident Liaison Officer - Housing to join their team.
Description of the Role:
To deliver a first-class liaison and administrative support in a busy environment to the project team, liaising with a wide and diverse customer base in a professional and efficient manner. Delivering an excellent level of client liaison to ensure high levels of customer &
client satisfaction.
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Key Responsibilities - Resident Liaison Officer - Housing:
Visit each resident prior to work commencing to introduce the company and communicate the scope of works. Give residents contact numbers and a resident handbook detailing the full RLO and project process.
Assessing where high risk / vulnerable residents are present and ensuring the Site Manager tailors works according to the risk level and ensure that any safe working practices are adhered to.
Carry out a property condition survey, floor protection and appliance survey with photographs with the resident before works start in the home.
Establish resident's individual requirements by carrying out an initial resident profile, documenting any points discussed and tailoring indiv...