As one of the fastest growing and highest rated commercial energy suppliers in the UK, United Gas & Power is seeking a Senior Credit Controller to play a key leadership role within the Credit Control function. This position is a critical operational role within the team, acting as the senior escalation point and deputising for the Credit Control Manager where required. The successful candidate will support team performance, quality and compliance, while continuing to manage a portfolio of complex and high-risk accounts. This role is ideal for an experienced credit controller looking to step into a leadership position and gain exposure to management-level responsibility within a regulated energy environment. If you’re hard-working, a strong problem solver and highly motivated to succeed, with excellent customer communication skills, we’d love to hear from you. At UGP we aim to attract people from diverse backgrounds to build on our inclusive culture. We welcome applications from everyone regardless of age, race, gender, religion or beliefs, disability, gender identity or sexual orientation. Responsibilities Act as the senior escalation point. Deputise for the Credit Control Manager when required. Manage a portfolio of complex/high-risk accounts, making judgement-based recovery decision within policy and compliance requirements. Record clear, detailed case notes in the CRM, capturing customer contact, decisions, and next actions to support escalation, disconnection, and legal activity. Compile team updates on accounts and review them fortnightly to identify problematic/high-risk cases, propose actions with the relevant agent, and escalate items to the manager where resolution cannot be identified. Calculate monthly late payment charges and upload/post them to customer accounts. Identify process improvements and agree changes with the Credit Control Manager. Allocate accounts fairly across the team, balancing volumes in line with each agent’s role. Negotiate and manage repayment plans; review/authorise exceptions outside normal expectations based on credit risk. Manage debt recovery partners and field agents, issuing instructions and monitoring outcomes. Identify suspected energy theft linked to meter removal due to debt and escalate to relevant teams/third parties. Quality check team casework against guidance and coach colleagues, capturing outcomes to feed into regular quality reporting (themes, trends and actions). Report regularly on team quality using insights from quality checks, highlighting themes and trends, and recommending actions to improve performance and compliance. Influence stakeholders across the business to resolve issues and improve debt outcomes The Individual Strong credit control experience, with the capability to operate at senior level (including escalation handling and manager cover), ideally within a regulated or utilities environment. Strong understanding of credit risk, debt recovery processes, and compliance requirements. Confidence making judgement-based decisions on complex and sensitive customer accounts. Excellent communication skills, with the ability to explain decisions clearly to customers and colleagues at all levels. Strong organizational and time-management skills, with the ability to balance personal casework alongside leadership responsibilities. High attention to detail and a commitment to quality, consistency, and compliance. Experience carrying out quality checks or file reviews and providing constructive feedback to support consistent ways of working. Strong IT skills, including CRM systems and Excel-based reporting. Ability to influence, support, and challenge colleagues constructively without direct line management authority. A proactive, self-motivated approach with a clear desire to develop. Knowledge of the commercial energy sector is desirable but not essential for candidates with strong transferable experience. Join the Team Excellent salary based on your experience Mon – Fri 9am till 5pm Excellent Pension scheme with 8% employer contribution 25 days annual leave (plus Bank Holidays) Long-Term Service Benefit – Receive an additional day of annual leave every 5 years Holiday Purchase Scheme – Buy up to 5 additional days of leave per year Ongoing training & guidance provided A great working environment with a real team spirit Company social events Health & Wellbeing program with GP consultations, mental health support and discounted gym memberships. Cycle to Work Scheme