An excellent career opportunity to join an award-winning, established business with 30+ years in business.
We are looking for a highly organised and proactive individual to join our Service Desk team. This role combines account management with service coordination, ensuring our customers receive the highest level of support while maintaining efficient internal operations.
You will be responsible for managing customer relationships, supporting engineers and ensuring jobs are processed, quoted and completed accurately.
Key Responsibilities
Act as an account manager for customers, providing a high level of service and support
Generate and issue quotations to customers
Liaise with engineers and coordinate works
Process purchase orders (POs)
Answer calls and emails in a professional and timely manner
Close down engineer jobs and raise follow-on quotations where required
Maintain accurate records and ensure all systems are kept up to date
About You
Comfortable working both independently and as part of a team
Organised, proactive and able to manage your own workload
Understands the importance of their role within the wider service desk function
Takes pride in accuracy and attention to detail
Key Skills
Strong attention to detail
Effective time management and the ability to prioritise tasks
Good problem-solving skills
Basic computer literacy
Benefits
Modern, vibrant offices withfree parking and under 10 minutes walk from the train station
20% discount on EE phone contracts & SIMs
Cycle-to-work scheme
Wellbeing Employee Assistance Programme
Company pension & life insurance
Competitive holiday allowance, including Bank Holidays
Regular team lunches and events, including monthly takeaways
Opportunity to dine at project sites, including fine dining restaurants and 5* hotels
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