Salary: £130,000 - 143,000 per year Requirements: Strong experience in implementing ServiceNow solutions, specifically in ITOM/Event Management architecture. Proficient in designing event rules, alert correlation, deduplication, and suppression. Skilled in integration via SNMP traps, REST/SOAP, MID Server, and webhooks. Strong JavaScript / Glide API experience for custom logic and alert action adjustments. Expertise in CMDB and CSDM, including horizontal and cloud-based Discovery on AWS, Azure, and GCP. Knowledge of service mapping, ability to create and debug patterns for application services. Sound understanding of ITIL/ITSM processes, including incident, problem, and change management. Experience with high-availability, multi-tier architectures. ServiceNow Certified Implementation Specialist Event Management (CIS-EM) is preferred. Additional ServiceNow certifications (CSA, CAD, CIS-ITOM) are advantageous. Responsibilities: Lead the architecture, configuration, and deployment of ServiceNow Event Management, integrating with tools like SolarWinds, Splunk, and AppDynamics. Develop event rules, alert correlation, deduplication, and suppression, while maintaining operational intelligence signals. Design and tune service health dashboards, including alert console, service health, and impact maps. Ensure CMDB and CSDM model integrity; manage Discovery scheduling and assess potential network impact. Provide technical leadership during complex, multi-tier, multi-tenant implementations focusing on system integration, governance, and platform best practices. Translate functional and technical requirements into implementation work packages; create architectural diagrams, technical specs, and system documentation. Troubleshoot production/test issues, perform root cause analysis, and implement resolution strategies. Collaborate with stakeholders including executives and business units to conduct solution assessments, process analysis, and roadmap planning. Provide post-implementation support and proactively optimize event management processes. Technologies: API AWS Azure Cloud CMDB GCP Support ITIL ITSM JavaScript Network REST SOAP ServiceNow Splunk Architect More: We are a forward-thinking company specializing in ServiceNow solutions, dedicated to delivering exceptional IT operations management outcomes. Our team thrives in a collaborative environment, where we value innovation and are committed to optimizing our clients IT processes. We offer competitive benefits and opportunities for professional growth, and we are located in a vibrant tech hub that fosters creativity and teamwork. last updated 8 week of 2026