Job Summary
An exciting opportunity has arisen for a well-motivated individual to join us as a Clinic Administrator in the Referrals and Bookings Team. This is a part time position to 22.5 hours, Monday-Friday, subject to change. You will be enthusiastic, flexible, willing to learn, eager to play an effective part in a busy team environment and be able to use your own initiative. When applying for this position, please refer to the person specification and demonstrate within your application form how you meet the criteria, providing examples where possible.
Main duties
Inputting of new referrals on to the CareFlow system. Adding first appointments for patients into clinics, ensuring all relevant documentation is available. Amending clinic templates as instructed. Make and receive phone calls with patients. A full, comprehensive list of duties can be found in the job description.
About Us
The Christie is one of Europe\'s leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, with national referrals as well. We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.
Details
Date posted: 07 October 2025
Pay scheme: Agenda for change
Band: Band 3
Salary: £24,937 to £26,598 a year per annum pro rata
Contract: Permanent
Working pattern: Part-time
Reference number: 413-99446-CNS-MS
Job locations: Referrals and Booking - E00833, Manchester, M20 4BX
Job Description
Job responsibilities
Duties And Responsibilities
* Ensure that all new referrals are registered within 24 hours of receipt and scanned onto the Patient Administration System (CareFlow) and CWP.
* Ensure accurate input of patient details when updating information databases and the CareFlow system, including routine use of the case note tracking system.
* Work closely with clinicians to manage clinic templates including amending appointment slots, cancelling, reducing, or adding new streams and adding ad hoc or new clinics onto CareFlow.
* Liaise with referring Trusts regarding any outstanding patient reports as per Minimum Data Set (MDS) requirements.
* Undertake general administrative duties (collating and disseminating correspondence, filing) to contribute to the efficient operation of the team.
* Support managers to identify patients waiting longer than the accepted timescales and take action to rectify, prioritising clinical need.
* Escalate issues to management as required and communicate changes to staff within the team.
* Coordinate with other Clinic Administrators when demand varies to ensure a one-team approach for patient experience and service quality.
* Meet with Clinic Supervisors and Support Managers to monitor capacity and record actions taken.
* Communicate empathetically with service users (patients/relatives) and adapt communication to barriers such as language or disabilities.
* Maintain knowledge of RTT and Cancer Standards and contribute to compliance with patient pathway targets.
* Participate in rotational requirements and provide.cover during periods of annual leave and sickness for other administrative staff.
* Contribute to training of new staff through knowledge sharing as required.
* Undertake Any Other Duties As And When Required.
This job description is not exhaustive and may be modified according to service needs.
Person Specification
Qualifications
* Essential: GCSE Maths and English at C-grade or above, or equivalent
* Essential: RSA Stage II or equivalent experience
* Desirable: Evidence of further development
* Desirable: European Computer Driving License or equivalent
Experience
* Essential: Clerical and/or secretarial experience
* Essential: Experience with IT packages including Word & Excel
* Essential: Ability to work autonomously and as part of a team
* Essential: Confidence in dealing with professional groups
* Essential: Handling difficult circumstances (e.g., customer complaints)
* Essential: Knowledge of NHS administrative procedures
* Desirable: Hospital administration experience and familiarity with hospital systems
Skills
* Excellent written and verbal communication skills
* Ability to identify barriers to communication and adapt style accordingly
* Basic keyboard skills and IT literate
* Ability to prioritise workload
* Excellent interpersonal skills and telephone manner
* Ability to work unsupervised or as part of a team
Knowledge
* Knowledge of Word, Excel, databases, email and web browsers
* Understanding of data protection and confidentiality
* Awareness of NHS access targets and policies
Values
* Achievement and recognition
* Learning and development
* Communication and engagement
* Proud of The Christie
* Ability to demonstrate organisational values and behaviours
Other
* Attention to detail and accuracy
* Ability to work under pressure
* Ability to follow standard operating procedures or policies
* Adaptable to change and flexible in approach
* Willingness to learn
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975; a Disclosure to check for prior convictions will be sought.
Employer details
The Christie NHS FT
Address: Referrals and Booking - E00833, Manchester, M20 4BX
Employer's website: https://www.christie.nhs.uk/
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