About Our Client A well-established and growing property services contractor delivering housing maintenance, refurbishment, and compliance works across the South. With continued success across multiple long-term frameworks, the business is expanding its operational leadership team to support increasing workloads and maintain high service standards. Contracts Manager Job Description Reporting directly to senior leadership, this role will take responsibility for the day-to-day management of reactive maintenance and small works contracts across social housing frameworks. You will oversee both direct labour teams and a developing subcontractor network, ensuring all works are delivered in line with client KPIs, SLAs, and internal compliance standards. This is a hands-on leadership position combining contracts management, operational oversight, compliance, and commercial performance, with a strong focus on continuous improvement and scalability. Contracts Manager Key Responsibilities: Manage reactive maintenance and small works contracts from instruction through to completion Lead operational teams including planners, schedulers, and supervisors Monitor and drive KPI and SLA performance across all contracts Identify underperformance and implement corrective actions Oversee planning, scheduling, and resource allocation Supply Chain Management Manage and develop the subcontractor supply chain Allocate works and monitor delivery through to completion Ensure accurate job tracking, coding, and system updates Review outstanding works and identify opportunities to improve turnaround times Support onboarding of new subcontractors alongside procurement Build and maintain strong supplier relationships Growth & Development Support the transition towards a balanced direct labour and subcontract model Assist in building and developing teams to support growth Contribute to operational strategy and workforce planning Maintain quality, compliance, and performance standards as the business scales Additional Responsibilities: Manage complaints, escalations, and non-conformance issues Ensure compliance with housing regulations and safety standards Produce and review performance reports and operational data Support commercial performance through cost control and margin awareness Conduct team reviews and performance management Contracts Manager Candidate Requirements: Proven experience in a Contracts Manager or Operations Manager role Background within social housing Experience managing both direct labour and subcontractors Strong understanding of KPI-driven service contracts Commercially aware with strong organisational and leadership skills Able to operate in a fast-paced, high-volume environment Package & Benefits: £45,000 £55,000 salary (depending on experience) 28 days holiday (including bank holidays) Birthday leave Private healthcare Pension scheme Ongoing training and development This is an opportunity to join a growing contractor with a strong pipeline of secured work, where you will play a key role in shaping operational delivery, compliance, and future growth.