Service Team Lead- North Aberdeen The Role The Service Team Lead will administer, coordinate and efficiently operate the Ad-Hoc pool of technicians and the onshore service technicians to provide a call off service to our clients for a variety of Air Conditioning, Refrigeration and Ventilation works such as repairs and breakdown response, new installations, F-Gas checks, fault-finding and surveys. The candidate must have a pro-active approach to Safety, be diligent, with high level of attention to detail, responsive, organised with good time management skills and have excellent customer service skills. Responsibilities * To ensure provision of a quality service to clients by ensuring compliance requirements are met. * Promote service capabilities to existing and prospective new customers for example refrigerant leak testing compliance, & Air Conditioning & Refrigeration Repairs/Maintenance, project works etc. * Provide technical guidance and support to the field services teams in delivering a high-quality service that meets or exceeds customer expectations. * To collate, prepare and submit all pre and post work related documentation to a professional standard, including technical reports, recommendations, workpack, packing lists, delivery notes etc. * Be responsive and pro-active to enquiries and requests from customers provision of technical or diagnostic help and advice to customers or staff over the telephone, by ...