Salary: £30,243 - £32,009 per year
Contract Type: Permanent
Position Type: Full Time
Hours: 36 hours per week
Work From Home: Hybrid
Job Vacancy
An exciting opportunity has arisen for motivated and enthusiastic candidates to develop the necessary skills to deliver software and applications support to staff across all Council services.
Based in Midlothian House (home/hybrid working available) as part of the Business Applications Team within Corporate Resources, you will provide support for staff utilising Council systems and applications including Open Revenues (Council Tax, Revenues & Benefits), ONE Housing (Housing), CivicaPay (Payment Acceptance) and D360 (Document Management & Workflow).
You will support the implementation, operation and ongoing development of these systems/applications and associated business processes and deliver training to system users as required. You will also be part of a project team that is delivering an exciting transformation programme for Open Revenues and Customer Payments.
This role would suit ambitious individuals who would be interested in developing a career in the support of software/applications.
Knowledge
Educational/Vocational Qualifications Required
Jobholders must be educated to SVQ level 3 in a relevant subject such as HNC Information Technology, Information Management, Business Information Systems, or evidence of equivalent competency along with evidence of numeracy and literacy at Higher Grade.
Experience Required
Essential:
Evidence of advanced MS Excel skills.
Evidence developed interpersonal skills to agree and implement changes in procedures.
An understanding of the relevant legislation associated with the retention of information.
Desirable:
Evidence of the ability to produce and manipulate data for a variety of uses using various query and reporting tools.
Previous Systems Administration experience including the provision of helpdesk service to colleagues and other stakeholders.
Experience of the delivery of staff training.
Experience in the design and production of training/procedural/guidance documentation.
CLOSING DATE - Monday 14th April 2025
Job Advert
Position Title: Applications Support Officer
Directorate: Place
Working from Home: Hybrid
Contract Status: Permanent
Hours of Work: 36
Working Pattern: Monday to Friday, 7 hours 12 minutes per day
Weeks per year: 52
Please note that it is Midlothian Council's policy that successful applicants will be appointed to the first point on the salary scale.
Based on 36 hours over 52 weeks per year, the minimum actual salary for this position is £30,243.53 per annum.
Compliance with the mandatory Cabinet Office PSN (Public Sector Network) Code of Connection requires the Council to meet a baseline personal security standard. This requires completion of a disclosure check for all employees who can access official information. The fee for this PSN Disclosure check will be met by you.
Additional Information
If you have difficulty applying for this post or accessing attached documents, or if you have a disability and reasonable adjustment is required, please call 0131 271 3063 to speak to a member of the Recruitment Team stating the post reference number.
Midlothian Council is currently undergoing a period of transformation, changing and improving the way it delivers services in Midlothian. As a consequence, there are a number of existing employees for whom we are committed to seeking suitable alternative employment within the Council in accordance with our legal obligations. Candidates are advised that, for some vacancies, internal candidates in this situation will be interviewed before the wider selection pool and a slightly longer delay may be experienced before application outcomes can be advised to you. Thank you for your patience in this matter.
If you are a trainee of a Midlothian Council Training Programme, have a disability or you are a care experienced young person you are eligible for a guaranteed interview if you meet the essential criteria for the post.
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