Job Description: Receptionist
Position: Receptionist
Location: Fitzrovia
Job Type: Full-Time, on-site
Our client is a specialist healthcare facility providing integrative ancillary oncology services to patients. Their approach focuses on supporting those undergoing cancer treatment through a range of complementary therapies including IV therapies, photobiomodulation, Hyperbaric Oxygen Therapy (HBOT), and hyperthermia treatments.
Role Overview: We are seeking a warm, professional, and organised Receptionist to be the welcoming face of our clinic. As the first point of contact for patients and visitors, you will play a vital role in creating a positive, supportive atmosphere while ensuring the smooth day-to-day operation of the clinic. You will combine genuine empathy and understanding with a bubbly, positive personality that helps create an uplifting environment for patients during challenging times. From managing enquiries to scheduling appointments and coordinating with third-party providers, your contribution will help create a seamless and nurturing experience for everyone who walks through the door.
Key Responsibilities:
* Front Desk Management: Serve as the first point of contact, welcoming patients and visitors with warmth, professionalism, and positivity.
* Enquiry Handling: Respond to enquiries via phone and email, providing accurate information and escalating complex queries as needed.
* Appointment Scheduling: Manage the clinic's diary, schedule patient appointments, and coordinate with medical staff to ensure an efficient workflow.
* Daily Operations: Monitor and manage same-day schedules, addressing any adjustments or patient needs promptly.
* Coordination: Liaise with third-party providers to arrange blood tests, scans, and other patient services.
* Administrative Support: Support operations by managing patient intake processes, maintaining accurate records, handling correspondence, and assisting with other administrative duties to ensure smooth day-to-day functioning.
Key Qualifications and Experience:
* Experience in a customer-facing role, with prior reception experience preferred.
* Previous experience in a healthcare setting is preferred.
* Proficiency in using scheduling and booking systems.
* Familiarity with standard office software (e.g. email platforms).
Skills and Attributes:
* Communication: Excellent verbal and written communication skills to interact effectively with patients, staff, and external providers.
* Empathy and Understanding: A genuine ability to connect with patients facing health challenges, providing emotional support through compassionate interactions.
* Positive Personality: A bubbly, uplifting demeanour that helps create a warm and encouraging atmosphere.
* Organisation: Strong organisational skills, with the ability to manage multiple tasks and prioritise effectively.
* Professionalism: A friendly and approachable manner combined with a professional attitude.
* Attention to Detail: Accuracy in scheduling, managing patient information, and coordinating services.
* Adaptability: Ability to handle a dynamic work environment and respond calmly under pressure.
* Teamwork: A collaborative mindset and willingness to support colleagues as needed.
What We Offer:
* A welcoming and supportive work environment.
* Opportunities for skill development and growth within the healthcare sector.
* Competitive salary.
Interview Process: The selection process will consist of an initial telephone interview followed by a face-to-face meeting at the clinic.
This position is subject to the Rehabilitation of Offenders Act 1975, requiring a Disclosure submission to the Disclosure and Barring Service (DBS) for any prior convictions.
Join us at BSR Health, a specialist healthcare agency. For inquiries or more information about this role, please don't hesitate to reach out.