Overview
Senior Retail Customer Assistant at Royal Voluntary Service, based at Norfolk Community Hospital, Bowthorpe Road, Norwich, NR2 3TU. This is a part-time, permanent position with a salary of £12.68 per hour (FTE £23,091 per annum).
Responsibilities
* Providing friendly, helpful and efficient service at all times
* Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments
* Operating the till and cashing up
* Maintaining a high level of cleanliness complying with Health and Safety and food hygiene standards and ensuring all areas of the site remain tidy
* Ensuring that all stock and displays are replenished regularly and ordering supplies if required
* Engage with volunteers to direct & lead by example to ensure they have a great volunteer experience. Have a positive & motivated attitude
* Supervise the site and the team in the absence of the Retail Service Manager and supporting the manager to achieve KPI’s; direct, train & support your team to deliver
* Support the day-to-day management of the busy retail Shop and Cafe in Norwich Community Hospital
Hours and scheduling
* This is a job share position, working 12 hours per week.
* You must be available to work predominantly Mondays and Tuesdays.
* Typical shifts include: 09:00 – 15:30
Flexibility is key to support the needs of the service and to provide cover for your job share colleague as required. Our retail sites are open every day, including weekends and all bank holidays. There may also be opportunities for paid overtime during busy periods or to cover absences.
Qualifications / What You'll Bring
* Previous experience in a retail or cafe environment with experience of managing people
* Knowledge of EPOS systems would be advantageous
* Knowledge and experience of general administrative processes
* Knowledge in Food Safety & Health & Safety procedures would be advantageous but full training will be given
* Excellent communications skills
* Skilled at Organising, Delegating & Prioritising
* Can remain calm & professional in fast paced environment
* The ability to deliver excellent customer service
* Experience with email and internet is required
* Enjoy working within a passionate team as well as working on your own on occasions
* Flexible to the needs of the business & can attend out of hours training if required
Job Responsibilities
* Provide friendly, helpful, and efficient customer service at all times with excellent product knowledge.
* Supervising of a team ensuring that preparation of hot & cold food is to legal food safety standards & be able to assist at peak trade.
* Operating the till and undertake cash reconciliation as required & will be required to perform an open & close of a service.
* To receive incoming deliveries, distribute, maintain, and date rotate stock as appropriate. Assist in the accurate completion of regular stock takes.
* Engage with volunteers to direct & lead by example to ensure they have a great volunteer experience. Have a positive & motivated attitude.
* Maintaining a high level of cleanliness complying with Health and Safety and food hygiene standards and ensuring all areas of the site remain tidy.
* Support the manager to achieve KPI’s set & be able to direct, train & support your team to deliver.
* Be able to communicate & feedback to your team & your manger on good performance but be able to challenge when you see there is an improvement required.
* Flexible to the needs of the business & be available to work any day of the week including weekends. You may be required to work out of hours to assist in training or stock takes.
Benefits
* Salary of £12.68 per hour (FTE £23,091 per annum)
* 26 days’ holiday (pro rata) plus paid statutory Bank Holidays (pro rata)
* Ten weeks’ company sick pay following successful completion of probation
* A great pension scheme
* 2 x Salary Death in Service Benefit, subject to qualification
* Enhanced Family Leave schemes
* An employee benefits package that gives access to discounts and cashback online
* A 24-hour doctor line, financial support with dental/optical and other therapies
* A free and confidential employee assistance programme with up to six face-to-face counselling sessions included
* Extensive online and on-the job training to ensure you will succeed in your role
* Opportunities to discuss flexible working
* Opportunities to develop new skills and progress your career
* The chance to make a positive, lasting impact that changes lives, communities and society
If you feel you have the skills and experience to become our Senior Retail Customer Assistant, please click ‘apply’ today.
The closing date for this role is 19 September 2025. However, we reserve the right to close this vacancy early should sufficient applications be received.
At Royal Voluntary Service our goal is to welcome everyone and build inclusive and diverse teams. We celebrate difference and encourage everyone to join us and be themselves at work. To learn more about our commitment to EDI, visit our website.
Join Royal Voluntary Service and together we can change lives, change communities and change society.
Note: Other organisations may call this role Retail Assistant, Shop Assistant, Café Assistant, Store Assistant, Retail Sales Assistant, or Customer Service Assistant.
#J-18808-Ljbffr