Job Description
Our Outsourced Finance team is seeking an experienced Outsourcing Operations Manager to oversee our Outsourced Finance Team and optimise the day to day operations.
You will lead the team in alignment with our culture and values, setting a clear vision and providing confident, purposeful leadership. You will develop and implement plans and policies that drive high performance, strengthen team capability, and support long-term growth. By offering strategic direction and ensuring effective day -to-day management, you will enable the team to consistently achieve both our operational targets and wider organisational objectives.
Duncan & Toplis is one of the UK’s largest independent accountants and business advisers. Celebrating our 100-year anniversary in 2025, we are on course for the biggest period of growth in our history. Our vision to be the team that clients always choose to work with and where talented people belong remains at the forefront and guides everything that we do.
Your responsibilities
Here's a bit more on what you can expect to be doing day-to-day:
* Managing and developing team members, including conducting performance reviews and the setting of clear objectives.
* Overseeing the running of the Outsourcing team and ensuring that systems and process are being followed whilst nurturing and mentoring the team to develop their skills.
* You will play a proactive role within the leadership team, representing the company and integrating the other service lines.
* Implement internal processes and systems to ensure efficiency across the Outsourc ing service line and offer additional services.
* Lead on the o nboarding of new clients to understand which services they need and the best way to deliver an excellent client service for that client.
* Ensure client's accounts remain profitable and additional projects/services are proposed in advance of work commencing along with representation of other service lines.
* Ensure efficient resource planning is in place to underpin our client expectations and guarantee that internal metrics are met through the effective utilisation of skills, knowledge, and abilities of the wider team.
* Have an active role in business development in order to generate new business and create a vibrant pipeline of opportunities from both within and external to the existing Duncan & Toplis client base.
About you
We think you’ll need the following experience and qualifications to succeed in the role:
* Fully qualified in the relevant field(s) - either by qualification or experience
* Ability to work on multiple complex projects
* Strong communication and presentation skills
* Strong people management experience
* Networking, negotiation, and business leadership skills
* Business development skills
* Advisory skills
* Acknowledged as an expert
* Passionate about and knowledgeable about the accounting software ecosystem
Be a Duncan & Toplis team member
As part of our benefits package, we also offer mental health support and time to volunteer for charitable work. These are just some of the perks of working at Duncan & Toplis.
Duncan & Toplis develop talent and encourage ambitious individuals to progress their careers and expand their professional and personal development, whilst always ensuring we put our values at the forefront of everything we do.