Job Description
Freightserve recruitment are looking for a Freight Project Coordinator focusing on Seafreight for a busy well-established niche Freight Forwarder based in the Hayes, Middlesex area.
Our team is dedicated to delivering on-time, customised event transport solutions to valued clients spanning the world of Live Touring, Theatre, Film, TV and Sport. We work closely with our clients to deliver the most budget-efficient, environmentally aware, time-sensitive solutions, based on the individual requirements of each project.
Job Description:-
* Follow, champion and lead by example on all Company's Standard Operating Procedures.
* Liaise with airlines, ocean lines and hauliers to obtain best possible rates and securing the booking.
* Assist with organising and delivering logistical aspects of a tour/event as required by the Project Manager.
* Create trusted relationships with clients, colleagues, and other stakeholders.
* Ensure all quotes are raised and followed-up with the client, taking a proactive approach to customers to see if they wish to proceed.
* Timely communication with the client updating them on their shipments.
* Responsible for following shipments, set-up end to end monitoring which may require completion outside of core hours.
* Ensure good practice in shipment tracking.
* Convert quotes into live projects in accordance with our SOPs.
* Update system with current job costs without delay so the billing can be actioned.
* Accurately record all job details in system and Invoice jobs at the earliest opportunity.
* Help assist with preparing ATA Carnets and proactively monitor their tracking.
* Assist with preparing shipment documents such as AWB, customs entries and BOLs.
* Update the warehouse team with details of any expected warehousing requirements, collections, deliveries, freight builds.
* When required assist with any warehouse loads/unloads (under supervision and direction).
* Adhere to any company initiatives to improve efficiencies and contribute to long term operational excellence.
* Ensure that all planned and active shipments are added to the relevant tracking sites at the earliest opportunity.
* Review and assess the importance of all tracking status messages received and bring any anomalies to the attention of the Project Manager.
Essential Skills, qualifications, and experience:-
* Previous freight forwarding experience.
* System and process driven with very high attention to detail.
* Dynamic, flexible and always lead by example on our standard operating procedures.
* Effective communicator within a team setting.
* Ability to use own initiative and to escalate matters appropriately.
* Positive and professional attitude and willingness to help when needed.
* Five-year background check.
* DBS background check.
* Flexible to the needs of the business.
Working hours are Monday - Friday
As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.