Sales Support Analyst
£28,000 - £32,000 per annum
Benefits:
Hybrid working model (3 days in office / 2 remote), with full-time on-site requirement for the first 6 weeks to complete training, inductions, and build team relationships.
Pension plan to support your future.
Subsidised private health insurance.
Holiday allowance that grows with you receive an additional days holiday for each full year of employment, up to 5 extra days.
Free electric car charging available at our Guildford office.
Are you an organised and proactive individual with a passion for supporting global sales teams? We are looking for a Sales Support Analyst to play a key role in driving our commercial success by delivering exceptional pre- and post-sales support to our international sales team and channel partners.
This position is critical in ensuring a seamless customer experience from lead qualification through to order management and beyond. Youll be preparing detailed quotations and proposals, processing service and equipment orders, and acting as a key point of contact for commercial documentation and CRM accuracy. Youll also liaise with channel partners and internal departments to ensure compliance and customer satisfaction.
Key Responsibilities:
Provide day-to-day pre- and post-sales support for the global sales team.
Prepare quotations and proposals for configured systems, software, and fee-based services.
Coordinate with internal stakeholders for non-standard quotations to ensure scope and accuracy.
Enter and process orders from customers and partners into the ERP system.
Communicate order status updates to internal teams, partners, and customers.
Ensure compliance with export requirements in partnership with Operations.
Monitor sources (websites, RFQ boards, notifications) for new sales opportunities.
Maintain CRM system (e.g., Salesforce) ensuring data integrity and current opportunity status.
Respond to customer requests for commercial documents (insurance, compliance, legal, etc.).
Support lead qualification from marketing events, website inquiries, and other channels.
Assist with supplier registration processes and documentation submissions.
Participate in Sales Operations projects and process improvements.
Essential Qualifications & Skills:
Bachelors degree in business, Marketing, or a related field (or equivalent experience).
Minimum 2 years experience in a Sales Support or Sales Operations role.
Strong interpersonal skills with ability to work independently and cross-functionally.
Excellent organisational and time-management skills with a focus on accuracy and detail.
Effective verbal and written communication skills in English.
Demonstrated ability to meet deadlines and prioritise competing tasks.
Proficient with Microsoft Office tools (Excel, Word, Outlook, SharePoint).
CRM experience (Salesforce preferred).
Preferred (but not essential)
Experience working in a global or multi-lingual business environment.
Familiarity with Dobles product portfolio or similar technical industries.
Fluency in an additional language.
Additional Information
This is an office-based role with no travel required.
The role involves typical desk-based activities such as working on a computer, using a phone, reading, and producing documents.
We are an inclusive employer and welcome applications from individuals who may need reasonable adjustments to support their application and working experience.
If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.
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