Summary An exciting opportunity to join Broomfield Park Medical Centre in Coventry and learn all aspects of administration and reception duties. You’ll gain valuable experience while working towards a nationally recognised level 3 qualification, supported by a welcoming and professional team. Wage £11,778 for your first year, then could increase depending on your age National Minimum Wage rate for apprentices Check minimum wage rates (opens in new tab) Training course Business administrator (level 3) Hours Monday - Friday. Shifts will be confirmed on application being successful. 30 hours a week Start date Sunday 1 March 2026 Duration 1 year Positions available 1 Work Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience. What you'll do at work Greeting and directing patients Accepting and handing out prescriptions, letters, completed forms, specimen bottles etc in accordance with practice policy Dealing with requests for information Explain practice arrangements and formal requirements to new patients, those seeking temporary cover and emergency patients requiring immediately necessary treatment Process appointment requests for urgent (today) and routine (future) appointments from patients by telephone and in person Ensure efficiency of appointment system Deal with visit requests, recording in the necessary book including all relevant information and notifying the duty doctor where necessary Have working knowledge of telephone system, during and after hours Assist the team with all telephone calls: incoming, outgoing, internal and external Taking messages and recording appropriate details, passing them on to the relevant person in a timely manner To have a thorough knowledge of all Practice procedures To work in accordance with written protocols Filing/scanning post as necessary Scan and photocopy as requested Pulling/filing notes for surgeries and update as necessary Supporting with registration/deduction of patients Input data correctly onto the clinical system Process patients change of address, name, dob etc – computer data and medical records (having knowledge of Practice area) Processing repeat prescription requests in accordance with Practice guidelines Use text messaging software to communicate with patients Where you'll work BROOMFIELD PARK MEDICAL CENT SPON END COVENTRY CV1 3HQ Training Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills. Training provider COVENTRY AND WARWICKSHIRE CHAMBERS OF COMMERCE TRAINING LIMITED Training course Business administrator (level 3) Understanding apprenticeship levels (opens in new tab) What you'll learn Course contents Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required. Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks. Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate. Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge. Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department. Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues. Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation. Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required. Training schedule Training to be provided: Business Administrator Level 3 Apprenticeship Standard Weekly day release at CWCT, Radford, Coventry (Every Tuesday or Friday, 9:30am - 4:30pm) Requirements Essential qualifications GCSE in: English & Maths (grade A*/9 - C/4) Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know. Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Logical Team working Initiative About this employer Broomielf Park Medical Centre provide comprehensive NHS primary care services to help you manage your health and well-being. They aspire to providing their patients with a first class integrated healthcare service in a caring and well managed environment. https://www.broomfieldparkmedicalcentre.co.uk/ (opens in new tab) After this apprenticeship Potential for career advancement within the company as you gain experience and develop your skills. Ask a question The contact for this apprenticeship is: COVENTRY AND WARWICKSHIRE CHAMBERS OF COMMERCE TRAINING LIMITED The reference code for this apprenticeship is VAC2000013376.