Altenar is an international IT company founded in 2011, with offices in Malta, Greece, Georgia, the Isle of Man, and Uruguay. We specialize in high-load software development and provide one of the best technology solutions for the iGaming industry worldwide.
This role may be based in: Isle of Man, United Kingdom, Malta.
Role Purpose
To provide administrative support in relation to customer onboarding, due diligence documentation, contract processing and internal record management, ensuring accuracy, completeness and compliance with internal procedures.
Key Responsibilities:
• Assist the AML Manager with customer onboarding by collecting, organising, and recording due diligence documents in accordance with the business’ policies and procedures.
• Support the Contracts Manager by assisting with the signing process for customer contracts, overseeing signature and recording contract data in internal databases.
• Undertake periodic reviews of customer files to ensure they remain up to date and in line with the business’ periodic review procedure, in conjunction with the AML Manager.
• Maintain internal KYC documents and liaise with third parties on due diligence requests.
• Liaise cross-departmentally with Compliance, Legal, Sales and Commercial to ensure clients are onboarded seamlessly.
• Maintain internal databases and filing systems with accurate information and documentation.
Desired Candidate Profile
Candidates should:
* Be highly organised
* Have strong attention to detail
* Be proactive and capable of managing follow-ups independently
* Have strong written and verbal communication skills
* Be comfortable dealing with both internal and external stakeholders
* Demonstrate professionalism and efficiency in stakeholder interactions
* Be capable of maintaining structured documentation systems
Experience & Background
Candidates should ideally have:
* Previous experience in an administrative, onboarding, contracts, compliance support, legal support or similar coordination role
* Experience working in a structured or regulated environment (e.g., financial services, legal, corporate services, gaming, insurance or similar) is desirable but not essential
* Experience handling documentation, maintaining databases or internal trackers
* Familiarity with Microsoft Excel and internal record-keeping systems
* Experience liaising with internal departments and external stakeholders
* This is an administrative support role. Direct AML or compliance experience is not essential, as full training will be provided.