Job Description
Service Delivery Manager - Microsoft Dynamics 365 - Newcaslte - c£90K
Nigel Frank are working with a global organisation on their search for a Service Delivery Manager with experience in Microsoft Dynamics 365 CE and F&O. Our client has a strong presence across 28 countries and an ambitious digital transformation agenda - this is a rare opportunity to influence the success of a global D365 landscape.
This role is suited to a proactive and technically capable professional who thrives in a service-led environment and is passionate about continual improvement. You'll be instrumental in managing the delivery, support, and governance of D365 services across a global footprint and you will ensure smooth transitions from project delivery to business-as-usual operations while leading efforts to maintain and enhance system performance, user satisfaction, and service efficiency.
This is a hands-on role requiring both technical and service delivery expertise, combined with the ability to manage cross-functional collaboration and stakeholder engagement.
Responsibilities
* Manage the full life-cycle of D365 service delivery (incidents, service requests, problems, changes)
* Ensure consistent and measurable service performance across CE and F&O platforms
* Lead process improvements and service optimisation initiatives
* Utilise tools such as Azure DevOps and ITSM platforms to monitor and improve service management
* Support the transition from implementation to live operations across new deployments
* Foster strong relationships with business stakeholders, project teams, and IT leadership
* Provide regular service reporting and host operational reviews
Required Skills:
You'll bring a blend of technical insight and service leadership, along with a passion for delivering robust enterprise systems. Ideally, you have:
* Strong experience with D365 F&O or CE, ideally in a service delivery capacity
* Solid understanding of IT service management, project sprints, and stakeholder engagement
* Excellent analytical, organisational, and communication skills
* A calm, pragmatic approach to problem-solving and decision-making
* The ability to manage multiple priorities while leading with a positive, team-first attitude
This is your chance to work with a global D365, where you will have the opportunity to have strategic influence in programmes. My client offer an outstanding culture of innovation, collaboration, and career development with highly competitive compensation, bonus, and full benefits package
Apply today for a confidential discussion or get in touch for more insight. You can send your CV to