Network Operations Specialist (Previous Relevant Experience Required) - Newport
Client: Telent
Location: Newport, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Description:
Join our Engineering Team at Telent to innovate and develop solutions, working closely with technical experts who take pride in their impactful work. Be part of a high-performing team handling complex, critical tasks to build and maintain the nation's critical infrastructure connectivity and security 24/7.
The NOC (Network Operations Centre) Technician provides administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. The role involves working on a 24/7, 365-day shift rota.
Responsibilities:
* Handle incoming calls and emails, responding according to KPIs.
* Create network incident tickets from customer reports.
* Action Service Requests.
* Assign tickets to technical support, field engineers, and other service providers.
* Manage incident tickets with regular updates.
* Coordinate traffic management with providers, control teams, and field resources.
* Communicate with customers regarding network incidents.
* Collaborate with utility companies during power-related network issues.
Qualifications:
Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.
Key Requirements:
* Experience in 1st Line diagnostics and incident resolution.
* Strong communication skills for liaising at all levels of seniority.
* Proficiency in Microsoft Office packages.
What We Offer:
A diverse career across sectors, roles, technologies, and clients, with opportunities to develop and learn. We foster an inclusive culture that values diversity and encourages authenticity and growth.
Additional Benefits:
* 34 days holiday (including public holidays), with buy/sell options, or 26 days plus public holidays with buy/sell options.
* Company pension scheme.
* Family-friendly policies.
* Occupational health support and wellbeing portal.
* Discounts on cinema, dining, and shopping through Telent Reward scheme.
Learn More:
Watch the Telent Video here.
We are committed to diversity and inclusion, ensuring everyone feels valued, respected, and empowered to reach their potential. Our teams reflect the diverse communities we serve.
#J-18808-Ljbffr