IT Support Specialist (2nd / 3rd Line) - Sheffield
* Excellent opportunity to join a growing managed IT services organisation providing support across a diverse client base.
* Sheffield-based, full-time permanent role acting as a key escalation point within the technical support function.
* Hands-on position covering Microsoft 365, Azure, Windows Server, networking, endpoints, and core infrastructure.
* Salary range £30,000-£40,000 (DOE) with a supportive team environment and scope for progression.
* To apply, please email
Who is the client?
Our client is an established technology services provider delivering IT and telecoms support to a wide range of customers. Known for their customer-first approach and commitment to service quality, they operate in a fast-paced, multi-customer environment where technical expertise and clear communication are highly valued.
What will you be doing?
In this Senior IT Support role, you'll provide advanced technical support across IT (and some telecoms) services, acting as an escalation point for 2nd and 3rd line issues. You'll take ownership of incidents from diagnosis through to resolution, troubleshoot issues across Microsoft 365, Azure, Windows Server, networking, and endpoints, and support client onboarding and system configuration. You'll carry out health checks, patching reviews, and service aud...