About the Role
We are seeking a versatile and organised Administration Assistant to join a private doctor GP. This is an part time job share opportunity, where you will also be required to cover for holiday and sickness. As the admin assistant you will assist in the running of the practice.
Location: Fully Remote - although this is remote the candidate should be based in Essex/Suffolk due to travelling to site for team meetings as required.
Hours: Thursday and Friday 8.30am to 5.30pm and every 3rd Saturday 8.30am to 1pm.
Cover for job sharer will be required to cover for holiday and sickness when needed
Salary: Up to £15ph
Holiday: 20 days pro rota
Key Responsibilities
* Telephone Management: Greet all callers professionally, manage calls appropriately, and handle patient queries/requests while liaising with doctors as needed
* Appointment Coordination: Process appointment requests via phone, email, and web using system, manage patient flow for appointments, referrals, and prescriptions
* Patient Services: Handle patient enquiries courteously, take home visit requests, register new patients, and process payments for private services
* Administrative Support: Provide administrative assistance to clinical staff, file patient records, send correspondence, and maintain accurate patient details
* Communication & Handover: Manage telephone messages and emails with appropriate prioritisation, and ensure detailed handovers within job share arrangements
* Policy Compliance: Maintain thorough knowledge of practice policies and procedures, work according to protocols, and support additional duties for smooth practice operations
Essential Skills & Experience
* Strong organisational and time management abilities
* Experience within the medical sector
* Excellent communication skills, both written and verbal
* Proficient IT skills, particularly Microsoft Office Suite (Outlook, Word, Excel, Planner)
* Experience in general office administration
* Flexible and adaptable approach to work
How to Apply
This role offers an excellent opportunity for someone looking to broaden their experience in a supportive, small company environment where your contribution will be valued and recognised.
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