We are currently recruiting for a Specialist Kit Sales and Operations Co-ordinator to join the team at our office in Birchwood.
Want to apply Read all the information about this position below, then hit the apply button.
Reporting to the Customer Service Manager, you will be responsible for maximising sales revenue through the transaction of the external rehire requirements across the UK. You'll also be responsible for ensuring continuous improvement to the customer experience by working with our supply chain and co-ordinating with all sales departments to adhere to all internal quality systems and Health & Safety policies.
In return you will receive a Competitive Salary, 25 days annual leave plus bank holidays, Life Assurance, Westfield Health Cash Plan, Auto enrolment pension scheme & Lifestyle Benefits – discount on selected high street stores.
Responsibilities include:
• Adopting a proactive approach, commercially prioritising the market and key customers to ensure that the target for revenue, contact rate and average handling time are achieved.
• Providing escalation support for sales desks for in day/next day order failures and potential lost hires by providing resolutions to the appropriate Logistics escalation point.
• Identifying sales opportunities and securing the business, working closely with Regional and Internal Sales Teams where applicable.
• Ensuring sales targets are met in accordance with Key Performance Indicators.
• Endeavouring to ensure customer service and expectations are exceeded for both internal and external customers and demonstrate professional resolution of customer related service issues.
• Monitoring supplier performance in accordance with agreed business SLA's.
• Successfully converting enquiries into orders and achieve ‘above minimum' prices to hit and surpass revenue targets.
The ideal candidate will have/be:
• Proactive, high energy team player, willing to go the extra mile to do a good job, with a “can do” attitude.
• Credible communicator, comfortable influencing managers with the ability to negotiate and establish common ground.
• Excellent telephone manner with the ability to keep calm under pressure and build rapport with customers.
• Confident with technology, with working knowledge of MS PowerPoint, Excel, Word & Teams.
• Able to balance a customer-oriented and a results-driven approach.
Part of the Loxam Group, Nationwide Platforms are the UK's leading specialist provider of Powered Access rental equipment, with the largest and broadest fleet, local depots spread across the country and our wealth of experience partnering with companies in a variety of sectors including Construction, Warehouse & Distribution, Aviation, Facilities Management, Industrial Services, Telecoms and Media, our customers can depend on us to provide the right solution to support their every working at height need.
At Nationwide Platforms, your safety is absolutely our priority. Our award winning BlueSky Solutions and Training division offer our customers access to the latest and safest ways to work and through long standing partnerships with our manufacturers, we will always provide equipment that will lead the way to a safer industry. Some of our innovations include the award-winning secondary guarding systems and Harness ON™, a range of pioneering Material Handling Attachments (MHAs), and the SkySentry™ control and monitoring system.
At Nationwide Platforms, we are dedicated to fostering a diverse, equitable, and inclusive workplace. xsngvjr We recognise that a variety of perspectives, experiences, and backgrounds is crucial to our success in the Powered Access industry. Our commitment is to ensure that every employee feels respected, valued, and supported in their work environment