Job Title: Sales Associate
Reporting to: Store Manager
Location: London
Contract Type: Permanent, Full Time (5 days out of 7, Monday – Saturday, 9.30am to 6pm, 37.5 hours per week)
A brand built on friendship and rooted in craft, Cutler and Gross was established by opticians Mr Cutler and Mr Gross in 1969. They had a vision: to pioneer a new standard of eyewear. Each frame was made by hand in the workshop above the Knightsbridge store in London.
Over 55 years on and this philosophy of craftmanship remains unchanged. Taking place in Italy and Japan, the frames are handcrafted by a team of artisans who have spent decades honing their skills.
Today, the proudly independent eyewear brand has 6 flagship store locations in London, Bath, New York, Los Angeles and Toronto and has over 2000 Stockists in 50 countries around the world, and online at www.cutlerandgross.com
The Role:
Cutler and Gross is seeking enthusiastic Dispensing Opticians to be an integral part of our growing team. If you seek experience working in luxury retail and are looking to join a premium eyewear brand, this is a fantastic opportunity to work with a brand that puts an emphasis on people working together to achieve great results. You will be a passionate and driven ambassador, eager to work with eyewear of the highest quality, and with a focus on delivering a superb customer experience.
Description of Duties
· Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
· Deliver exceptional customer service to every customer, every time. Whether by email, over the phone or in person in the store.
· Ensure familiarity with the product range past and present to provide customers with as much detail as possible.
· Provide reliable information to customers in all matters relating to sales and customer service.
· Can present and conduct themselves in a professional manner to both customers and colleagues.
· Can communicate clearly to customers and colleagues.
· Arrange client appointments using the client management system tools and web booking portal.
· To record the results of each client’s, dispense on the system and initiate lens and frame orders electronically to the supplier.
· Advise clients when adjustments or repairs to spectacles are needed.
· Check lenses on delivery to ensure that they meet the required specification.
· Maintain correct processing of all stock deliveries to store, booking into system and processing store exchanges.
· All transactions to be handled in a responsible and secure way.
· Dealing with and handling of cash, credit cards and international currency.
· Ensure the store is always kept clean and presentable.
· Arrange, maintain, and clean shop display with the team in line with visual merchandising guidelines.
· Attend briefing sessions as directed by your line manager.
· Assist with regular stocktakes.
· Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
· Pro-actively support the running of the store to operate to its full potential and contribute to the store reaching its monthly, quarterly, and annual sales targets.
· Follow all PPE, Health and Safety and cleanliness guidelines in the in the workplace for clients and staff.
· Additional administrative tasks as required.
Skills Required
· Must have a natural passion for eyewear and selling luxury products preferred.
· Ability to style frames and sunglasses with consideration to fitting the face immaculately.
· Have exceptional communication skills, both verbal and written
· Good IT literacy - Knowledge of Microsoft Office – Word, Excel and Outlook and aptitude to learn new software.
· Have a proven track record in achieving sales targets and building customer relationships.
· A flexible and ‘can do’ working style with a willingness to learn, improve and adapt.
· Strong attention to detail and accuracy
· Ability to work as part of a team, and on own initiative.
· You will need empathy and creativity to build trust with the customers.
· The ability to multi-task and prioritise own workload.
· Be immaculately presented and represent the company ethos.
· Can deal with international customers and familiar with their customs and culture.
· An appreciation for fashion and luxury
· Can communicate clearly to consumers and colleagues.
Staff Benefits:
· Frame and sunglass allowance
· Generous friends and family discount
· Annual eye test at a Cutler and Gross store
· Regular company socials
Note: To perform this job successfully, the candidate must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.
Applicants should apply with a CV and cover letter to recruitment@cutlerandgross.com
We are not accepting queries or candidate applications via recruitment agencies or consultant.