EQUANS is looking for a Service Coordinator – Helpdesk to join our team on our HMCTS contract based in Stoke‑on‑Trent (ST4) on a 12 month fixed‑term contract. This full‑time role works 40 hours per week (8 hours per day, 08:00–16:30, Monday to Friday with a 30 minute unpaid break) and offers a competitive salary and benefits package.
Responsibilities
* Deliver excellent administration skills, including email and admin.
* Respond to, plan and organise the full lifecycle of both reactive and planned maintenance works through to job completion, utilising the CAFM system.
* Plan and dispatch maintenance works to a number of engineers, sub‑contractors and site managers across various locations, ensuring all are completed within contractually defined SLA’s and providing administrative support where appropriate.
* Prioritise tasks and manage workload effectively.
* Ensure accuracy in data entry, documentation, and reporting.
* Keep track of service requests, maintain records, and follow established processes.
Benefits
* 24 days annual leave (+ public holidays)
* Life Cover equivalent to 1 times annual salary
* Employee discount shopping schemes on major brands and retailers
* Gym membership discounts
* Cycle to work scheme
* Holiday purchase scheme
* 2 corporate social responsibility days per year
* Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programmes
* Attractive Employee Referral Rewards Scheme
* Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
* 24/7 Employee Assistance Programme and access to mental wellbeing app.
Qualifications
* Hold 3 GCE’s at Grade C or above or equivalent
* Customer service experience
* Knowledge of FM helpdesk operations
* Ability to manage workloads effectively
* Good written and verbal communication skills
* Self‑motivated, professional and enthusiastic
* Positive team member with the ability to work on own initiative
* Willingness to learn and embrace change
* Able to work in a fast‑paced environment
For this role you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a relocation package with this job role. Certain roles may require applicants to undergo a Disclosure check.
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