Fire & Security Role: Are you a Service Co-ordinator responsible for managing the service desk operations?
Generous bonus structure
~ Career progression
Have a positive attitude to work and punctuality, able to work in an open office collaboratively with others across the business.
Good personal appearance commensurate with working in an office where clients and VIP's may visit from time to time.
Good standard of keyboard skills and familiarity with computer work and software packages such as Word, Excel and outlook
Willingness to take part in external training opportunities that may arise
Proven experience in a customer service or similar industry fire/security
Excellent organizational and time-management skills
Recognised keyboard and software package certification
Responsible for managing the service desk operations, handling customer enquiries, service desk tickets, and ensuring timely delivery of service call outs. Supporting the daily functions of the service desk as part of the Service team to ensure the co-ordination of service requests, managing workflows, and maintain customer satisfaction, reporting directly to Head of Service.
Use all forms of communication, telephone email etc with professionalism courtesy & accurately record instructions and requests from clients and others.
Handling service calls via phone, email and direct into ticketing system
Ensure customers portals are updated with service dockets, and to keep the clients updated with the status of their tickets
Provide general support to the Head of Service
Arrange for quotes to be prepared and sent to clients, where additional work is required, following a call out
Undertake general administration duties around the office as directed from time to time
Don't miss out on this exciting opportunity to join the team and make a difference in the fire and security industry.