Posted: 8 June
The role
Embark on an exciting career journey in Athens, Greece! We are seeking dedicated and enthusiastic Japanese-speaking customer service representatives to support our clients in the automotive industry. This role offers a unique opportunity to work in a vibrant environment while assisting customers with their inquiries and ensuring their satisfaction with our automotive products. If you have a passion for customer service and a love for the automotive sector, we want to hear from you!
Responsibilities
- Provide outstanding customer support to Japanese-speaking clients through various channels including phone, email, and chat.
- Address inquiries related to automotive products, resolve issues promptly, and ensure high levels of customer satisfaction.
- Maintain comprehensive knowledge of the company's offerings to provide accurate and helpful information to customers.
- Document customer interactions in the company's CRM system to maintain detailed and accurate records.
- Collaborate with team members to improve service processes and share insights on customer needs.
- Participate in training sessions and meetings to enhance customer service skills and product knowledge.
- Contribute feedback on customer experiences to help refine service strategies and improve overall satisfaction.
- Fluent in Japanese, both written and spoken; proficiency in English is required.
- Strong communication and customer service skills with a focus on problem-solving.
- Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
- Previous experience in customer service, especially within the automotive industry, is advantageous.
- Familiarity with CRM systems and customer support tools.
- A positive attitude, adaptability, and eagerness to learn about automotive products and trends.
- Willingness to relocate to Greece
- Passport of any EU country.
- Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
- Professional growth & development opportunities.
- Competitive performance bonuses.
- Competitive monthly salary + 2 extra salaries per year.
- Health care benefits and numerous other discounts.
- Fully paid training by certified instructors.
- State of the art premises, providing a great working environment with relaxing break areas.
- Special events as well as community & social responsibility initiatives.
- Referral Program: Bring your friends and receive great bonuses!
- Free Greek language courses.
- Work for a Great Place to Work-Certified Company.
