Overview
We\'re delighted to be recruiting for Development Customer Care Officer to join our hardworking team! You will be looking after our newly built homes for one to two years after they\u2019ve been built. We will provide you with full training and future opportunities for your professional development.
This role will be based from our Eastleigh office. Travel between our office locations (Yeovil and Bracknell) may be required, so you will need a driving licence and access to your own vehicle.
So, if you\u2019re passionate about customer service and property, we\u2019d love to hear from you!
Responsibilities
* Your main purpose will be to keep our customers informed on any outstanding works happening within their home whilst ensuring customers receive a consistent, efficient, personal service.
* Here at Abri, we are all about driving customer satisfaction, so if there are any mistakes that need extra attention, we will need you to ensure any complaints are dealt with promptly and any property defects are allocated to the right developer to action.
* This is a great opportunity to build on your working relationships and stakeholder management, troubleshoot problems and drive solutions.
Requirements
* Driving licence and access to your own vehicle (travel between Yeovil, Bracknell and Eastleigh may be required).
* Strong customer service focus with the ability to handle enquiries and complaints professionally.
* Good stakeholder management and problem-solving skills.
* Ability to work independently and as part of a team, with a proactive and organised approach.
About Abri
Abri is a large housing provider who own and manage over 50,000 homes and various community assets, serving 114,000 customers. Abri operates with a regional approach to service delivery, with three operating areas to meet local needs and connectivity with communities.
We\u2019re investing £689m over the next ten years in existing homes to improve building safety and energy efficiency.
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