Cleaning Supervisor - Thames Ditton, Surrey Job Type: Full Time / Part Time About Us: Located in the heart of Thames Ditton, our private health club is not just another corporate gym. As a not-for-profit organisation, we pride ourselves on being welcoming, supportive, and independent. We offer a personalised approach to fitness and well-being, creating an environment where members and staff alike feel valued and inspired. Job Purpose: As Cleaning Supervisor at Colets Health Club, you will play a key leadership role in maintaining the exceptional standards expected within a private members health club serving over 5,000 members. This is a hands-on supervisory position responsible for ensuring the consistent delivery of high-quality cleaning services across all club facilities. You will lead, develop and inspire the cleaning team, ensuring all areas of the Club reflect our core values: Authentic, Supportive, Welcoming, Motivated, Friendly and Proud. Your leadership will directly contribute to delivering an outstanding environment in which members feel valued, comfortable and confident in our standards. Role and Responsibilities: Member Experience: Maintain a visible presence within the Club, supporting members in a friendly, approachable and professional manner. Respond promptly and effectively to member queries or concerns relating to cleanliness. Work collaboratively with other departments to ensure a seamless and welcoming member experience. People: Leadership & Team Development Supervise, support and motivate the cleaning team to deliver excellence in all areas of the Club. Lead by example, demonstrating professionalism, pride and a positive attitude at all times. Train, coach and develop team members to ensure consistent adherence to Club standards and procedures. Conduct regular quality inspections and provide constructive feedback to maintain exceptional presentation. Ensure all team members are appropriately trained, uniformed and equipped to perform their duties safely and effectively. Operations: Oversee daily cleaning operations across all facilities, including gym floors, studios, changing rooms, poolside areas, treatment rooms and communal spaces. Maintain high standards of hygiene, cleanliness and presentation in line with the expectations of a premium private members club. Implement and monitor cleaning schedules to ensure efficiency and thoroughness. Train staff in the safe and effective use of modern cleaning equipment and technologies. Manage stock levels of cleaning consumables and equipment, ensuring timely ordering and cost control. Health & Safety Compliance: Ensure full compliance with all health and safety legislation and Club policies. Conduct risk assessments where required and promote a strong culture of safety awareness within the team. Ensure COSHH regulations are adhered to and that all materials are stored and handled correctly. Cultural / Values Commit to the company values and personality. Our Values: Authentic We are not-for-profit. We are inclusive, unpretentious and trustworthy Supportive We genuinely care - We are supportive of our community, members and each other Welcoming Not just another corporate gym - We do things a little differently United Coming together on the journey Developing a unified and capable team committed to our vision Our Personality: Friendly Outgoing enthusiastically engages with both colleagues & members Motivated Positive Brings a can-do energy that brightens up those around them Proud Engaged Part of the team, driven to make a genuine contribution Be aware of the core business anchors of Colets and embed them into your department: Create the right environment Being a Great place to work Going Beyond Member Satisfaction Fuelling Surplus to Reinvest KPI s: Member NPS Score Qualifications / Educational Requirements: COSHH & Manual Handling (can be trained) Preferred Skills and Experience: Proven experience in a supervisory role within cleaning, hospitality, leisure or a similar environment. Strong leadership skills with the ability to motivate and develop a team. Highly organised with excellent attention to detail. Confident communicator, comfortable interacting with staff, members and visitors. Proactive, dependable and able to work independently using your own initiative. Flexible to work a combination of early morning and evening shifts across a 7-day rota as required. Personal Qualities: Motivated, friendly, and approachable. Proud of delivering high-quality service. A can-do attitude with the ability to solve problems under pressure. Passionate about making a difference in a not-for-profit environment. At Colets Health Club, we take pride in our community. As Cleaning Supervisor, you will embody our values every day creating an environment that is not only impeccably maintained but also genuinely welcoming, supportive and reflective of the high standards our members expect.