Oakley Recruitment is working in partnership with an expanding organisation based in Tamworth. This is an excellent opportunity to join the team as an Insurance Advisor on a full-time permanent basis Culture and Environment Our client fosters a supportive and collaborative culture where genuine team spirit shines through in everything they do. The team consistently shares best practices, celebrates each others successes, and works together to achieve common goals, creating a true "one team" environment. They are passionate about delivering a positive and memorable experience for their customers, always striving to go the extra mile to ensure the best possible outcome. The office itself reflects their open and inclusive ethos, with an open-plan layout that encourages communication, connection, and a strong sense of community. Personality Were looking for a confident and caring Claims Advisors who thrives on helping others and takes pride in delivering exceptional customer service. Youll be the friendly first point of contact for customers navigating insurance claims, guiding them through the claims process with empathy and professionalism. If you enjoy being at the heart of a busy process, keeping things running smoothly, and building strong relationships with policyholders, insurers, in-house teams, and subcontractors, this role will give you the variety and purpose youre looking for. Reward Monday to Friday 8.30am -5pm
Learn more about the general tasks related to this opportunity below, as well as required skills.
28 days holiday
Quarterly bonus
Annual Pay Review
Company pension plan
Life Insurance
Medical Cash Plan
Employee Assistance Programme
Induction and E- learning
Annual Flu Vaccination
Eye Test
Job Role: Taking full ownership of the claim lifecycle, from receiving the initial instruction through to job completion
Acting as the main point of contact for policyholders, maintaining regular communication via phone and email every stage of the claim
Booking appointments, and resolving queries
Managing all administrative elements of each claim, ensuring a smooth and accurate process throughout
Maintaining up-to-date and accurate records across client systems and portals,
Liaising with policyholders, insurance clients, field technicians, and internal teams to coordinate efforts and ensure claims are progressed efficiently
Scheduling technicians on a daily basis based on job requirements, optimising routes and appointments to maximise efficiency and minimise travel time
Skills and experience Previous experience in an Insurance Claims role preferred
Excellent communication skills with the ability to deal professionally with customers
Ability to switch between tasks
Experience in dealing with customers on the phone and demonstrating empathy with customers who may be distressed
Experience of working in a team and supporting colleagues
Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.
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