We are pleased to announce an exciting opportunity for a Medical Administrator to join our friendly and expanding team at Drs Reddy & Nunn, on a temporary 12-month contract to cover maternity leave.
As a well-established, friendly and forward-thinking GP practice, we take pride in delivering high-quality, compassionate care to our diverse patient population. With continued growth and service development, we are looking for a motivated and reliable individual to support the practice through a combination of administrative and reception duties.
Main duties of the job
As part of our administrative team, your responsibilitieswill include (but are not limited to)
Welcomingand assisting patients both in person and over the phone with a friendly,professional attitude
Supportingpatients with online triage systems, including assisting with queries andsubmissions
Scanningincoming correspondence, letters, and results into patient records
Readcoding relevant clinical and administrative informationusing SystmOne
Maintainingaccurate and confidential patient records in line with GDPR andpractice protocols.
Workingcollaboratively within the team to ensure smooth day-to-day operations.
About us
We are a happyand supportive team, where quality, efficiency, and patient-centred care are atthe heart of everything we do. As a growing, forward-thinking practice, we areproud to support the healthcare needs of over 30,000 patients.
We are lookingfor someone with the right attitude, who can effectively manage their workload,consistently uphold the highest professional standards when dealing withpatients, and always present a positive image of the practice. Teamwork isessential to us, we support each other and work collaboratively to achieve thepractice's objectives.
Previousadministrative experience and a strong background in customer service areessential for this role. Flexibility is also key, as you may be required toprovide cover for annual leave and staff absence, and must be available to workbetween the hours of 8:00 am and 8:00 pm, as needed.
Full-time andpart-time hours will be considered. Wewelcome informal chats or visits, if you are interested, please contact GillianCawkill at gilliancawkill@nhs.net
Please note: Wereserve the right to close this vacancy early if we receive a high volume ofapplications. Unfortunatley, we are unable to accept applications from individuals who require UK visa sponsorship. Applicants must have the right to work in the UK at the time of application.
Job responsibilities
Providing a professional and welcoming front-of-house service to patients and visitors
Answering telephone calls promptly and efficiently, signposting patients appropriately
Supporting patients with online triage systems, including assisting with queries and submissions
Booking and managing appointments using the clinical system
Handling patient enquiries in person, over the phone, and via online communication platforms
Ensuring patient information is recorded accurately and confidentially
Working collaboratively with clinical and administrative colleagues to ensure smooth daily operation
Further informationcan be found in the attached Job Description.
Person Specification
Qualifications
* Educated to GCSE level or equivalent
* Business Administration (NVQ) or equivalent
Experience
* Experience working in a primary care environment is advantageous but not essential
* Strong background in customer service and administrative work is required
* A clear, polite telephone manner and excellent communication skills are essential for this role
* Ability to remain calm under pressure and manage a busy workload effectively
* Confident using IT systems and able to learn new software quickly
* A team player with a proactive and flexible approach to work
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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