Scheduling Administrator Location: Bridgwater Working Hours: Monday to Friday, 08:30 – 17:00) Salary: £28,000 per annum (£13.47 per hour) Contract: Temporary or Permanent opportunities available Holiday: 22 days plus 8 bank holidays per year
About the Role: This role involves managing the full order processing cycle—from order receipt and entry to planning and managing daily work schedules for a team of remote Service Technicians across the UK. You will ensure service level agreements and customer requirements are met, supporting invoicing and quotes while fostering strong relationships to maximise productivity and deliver excellent customer service.
Key Responsibilities:
1. Manage shared inboxes to ensure timely handling of enquiries
2. Accurately process sales orders via telephone and email according to company procedures
3. Manage internal processes and customer forecasts as needed
4. Schedule reactive and planned work to technicians, considering location, expertise, qualifications, and response targets
5. Optimise technicians' daily schedules for maximum productivity and monitor job progress
6. Track technician travel and work activity, escalating issues when necessary
7. Handle customer enquiries from initial contact th...