Spectrum IT Recruitment provided pay range
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Base pay range
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As an experienced CRM Administrator who is looking for the challenge of simplifying complex systems, joining a well-established company at an exciting time when they are migrating from an old CRM system to a new one.
This is a key position within the IT function, reporting directly to the CTO, and will suit someone with a strong technical understanding of CRM systems, particularly SugarCRM, along with the ability to liaise with stakeholders, drive improvements, and ensure the platform supports wider business goals.
CRM Administrator
Hybrid – 3 days a week on site
£40,000 per annum to £45,000 per annum
The Role
You’ll be responsible for the day-to-day management and ongoing development of the CRM system. That includes everything from system configuration and user support to data quality and compliance. The role is hands-on, but strategic input will be valued as the business continues to evolve its digital and customer engagement capabilities.
Key Responsibilities
* Maintain and administer the SugarCRM platform
* Manage user roles, permissions, and security settings
* Provide user support and training across departments
* Conduct regular data audits and ensure high data quality
* Work with stakeholders to improve workflows, automation, and reporting
* Generate dashboards and reports to support business decision-making
* Troubleshoot issues and liaise with vendors for resolutions and upgrades
* Document system configurations and processes
* Support integrations between CRM and other business systems
Requirements
* Strong experience administering and customising CRM systems ideally SugarCRM but open to candidates working with similar CRM systems
* Good understanding of CRM principles, data management, and business processes
* Proficient in user management, system configuration, and workflow automation
* Confident producing reports and interpreting data for business use
* Able to translate business needs into CRM solutions
* Comfortable working independently and cross-functionally
* Solid documentation and communication skills
* Familiar with data protection regulations (e.g., GDPR)
If you’re an experienced CRM professional looking to step into a role with real ownership and influence, get in touch for a confidential chat or send us your CV to nicktrussler@spectrumit.co.uk
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Administrative and Information Technology
* Industries
Construction, IT Services and IT Consulting, and Building Construction
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