Position
Service Advisor – OMODA/JAECOO branch, Newcastle.
Key responsibilities
- Handle all customer requirements for service and vehicle repairs efficiently and professionally.
- Liaise with workshop and bodyshop to progress work through the system.
- Control all computer‑based jobs, purchasing and invoice processes, ensuring financial interests of the customer and the company are protected.
- Inform customers of faults or repairs found on their vehicle and provide clear, accurate solutions.
- Treat dissatisfied customers with empathy and understanding, reassuring them that issues will be resolved.
- Maintain customer records (vehicle details, service histories) accurately and efficiently.
- Maintain knowledge of aftersales products and services, upselling where appropriate.
Essential qualifications
- Passion for great customer service and confidence to resolve issues efficiently and in a timely manner.
- Demonstrable computer literacy and knowledge of IT systems and applications.
- Ability to multi‑task and be highly adaptable within a busy environment.
- Strong communication and influencing skills, able to explain complex information accurately and concisely.
- Strong organisational skills to schedule work effectively, balancing customer needs with workshop capacity.
- Ability to prioritise workload.
- Willingness to work within defined processes and guidelines.
- Good core administration skills to accurately capture customer details to required standards.
- A full UK driving licence.
Nice to have
- Experience of upselling products or services.
Work hours
Full time: Monday – Friday 8:00 – 17:30 and alternate Saturdays 8:00 – 12:00.
Benefits
- 33 days’ holiday allowance (with room to grow).
- Generous retail discounts.
- Private healthcare.
- Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments.
- Pension scheme.
- Maternity and paternity packages.
- Opportunities for training and progression.
Diversity and inclusion
Arnold Clark is committed to creating a diverse and inclusive workplace. We celebrate collaboration, unique perspectives and multiple approaches. We nurture talent, encourage ambition, and are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make‑up, united in our goals.
