LMG Staffing Solutions is hiring on behalf of a fast-growing eCommerce-focused digital agency specializing in Shopify development, CRO, SEO, and retention marketing for premium online brands. We are seeking a highly organized and client-focused Senior Shopify Project & Account Manager to lead project delivery, manage client relationships, and coordinate cross-functional teams across multiple Shopify engagements.
This is a freelance contractor opportunity for someone who thrives in a fast-paced agency environment, excels at stakeholder communication, and has strong experience managing Shopify projects from kickoff through launch and ongoing optimization.
The ideal candidate is proactive, detail-oriented, commercially minded, and passionate about delivering exceptional client experiences while maintaining operational excellence.
Key Responsibilities
Project Delivery Management
* Manage up to 7 concurrent Shopify and eCommerce projects including:
o Shopify builds
o CRO initiatives
o SEO retainers
o Ongoing support engagements
* Maintain project timelines, budgets, documentation, and delivery quality
* Manage Asana boards, project schedules, risk logs, and change requests
* Coordinate cross-functional collaboration between development, design, SEO, and email teams
* Ensure projects stay within defined scope and performance expectations
Client Relationship Management
* Serve as the primary point of contact for assigned clients
* Provide proactive communication and updates via Loom, email, and meetings
* Lead recurring review calls and roadmap discussions
* Build long-term client relationships focused on trust, transparency, and growth
* Identify upsell and retainer opportunities where appropriate
Team Leadership & Coordination
* Facilitate weekly delivery meetings and project reviews
* Allocate tasks across designers and developers
* Conduct QA reviews and enforce agency standards
* Support junior team members through mentorship and process guidance
* Escalate risks or blockers appropriately to leadership
Process & Operational Improvement
* Help improve SOPs, workflows, and internal documentation
* Contribute ideas for operational efficiency and process optimization
* Support retrospective reviews and continuous improvement initiatives
* Maintain organized project records and reporting structures
Commercial & Scope Oversight
* Review project changes and support budget management
* Ensure projects remain aligned with business goals and profitability targets
* Assist with quoting, scoping, and proposal preparation when needed
* 4+ years of experience in:
o Project Management
o Account Management
o Digital Agency Operations
o Shopify or eCommerce environments
* Strong understanding of Shopify ecosystems and website delivery workflows
* Experience managing multiple client projects simultaneously
* Strong communication and stakeholder management skills
* Experience using project management platforms such as Asana
* Excellent organizational and prioritization abilities
* Ability to work independently in a fully remote environment
Preferred Qualifications
* Experience working with CRO, SEO, and email marketing teams
* Familiarity with Shopify design and development workflows
* Experience managing distributed or international teams
* Knowledge of agile delivery processes
* Strong QA and process management mindset
Tools & Platforms
Experience with the following is highly preferred:
* Asana
* Slack
* Notion
* Figma
* Loom
* Shopify
* AI productivity tools such as Claude
Working Hours
* Core working hours: 10:00 AM – 6:00 PM CET
* Occasional flexibility may be required for urgent client communication
* Fully remote contractor position
Fully remote work environment
Work with high-growth eCommerce brands
Collaborative international team culture
Opportunity to influence processes and operational excellence
Long-term growth potential within a rapidly expanding agency