Customer Service Administrator
Would you describe yourself as a people’s person? Do you Have previous Customer Service experience and enjoy speaking to a variety of different people daily? Are you looking for an office-based role?
This role is suitable for candidates with previous customer service experience!
Start: ASAP
Location: Outskirts of Mildenhall, Suffolk
Salary: £Negotiable DOE
Hours: Monday – Friday 8:30am – 5pm (1-hour unpaid lunch break each day)
Duration: Permanent
Benefits: 24 days holiday plus 8 bank holidays, team events throughout the year, value awards, annual away day, birthday lunches and career development opportunities
Who are we?
We are Busy Bee Recruitment, an awarding-winning recruitment agency supplying both temporary and permanent staffing solutions throughout the UK to our wonderful client base.
Duties:
* Communicate with customers via phone and email regarding bookings slots and delivery dates.
* Resolve any customer queries and complaints, recognising when complaints need to be escalated to management
* To monitor and manage orders received via our client’s website and answer live chat queries from school contacts where applicable.
* To ensure that the processes, policies and procedures used are as specified within the company guidelines.
* Liaising with warehouse and logistics departments
* To meet team objectives and KPIs and follow new processes to continually improve.
* To process sample product requests for customers and the Account Managers.
Skills Required:
* Computer literate and technically competent using web sites, web applications, e-commerce and ERP systems (SAP).
* Strong understanding of the needs of customers and clients
* Excellent communication skills
* Strong communication skills both written and verbal
* Demonstrate high levels of attention to detail
* Display exceptional interpersonal skills, particularly when interacting with customers on the phone.
If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy